Gaming Tech Support Engineer – Remote & Travel

Weike Gaming Technology (M) Sdn Bhd; Shah Alam; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Medical Insurance

Allowance Provided

Training Provided

Job summary

Weike Gaming Technology (M) Sdn Bhd is seeking a technically skilled support professional to provide onsite and remote assistance for customers. The role focuses on diagnosing and resolving hardware and software issues, managing tickets, and delivering high-quality after-sales support.

You will collaborate with internal teams, maintain documentation, and travel within Malaysia as required, with strong Mandarin communication skills preferred for work coordination.

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.
• Minimum 1–2 years of experience in technical support, system support, or electronic product support.
• Fluent in local languages; Mandarin proficiency preferred for work communication.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage tasks effectively in a remote work environment.
• Willing to travel within Malaysia and overseas when required.

Responsibilities

• Provide onsite technical support, maintenance, and troubleshooting services for customers.
• Diagnose and resolve system and electronic product issues in a timely manner.
• Create, update, and manage support tickets accurately.
• Assist customers in resolving technical issues using internal knowledge resources.
• Ensure all support cases are handled within the agreed service level (SLA).
• Prepare service reports and maintain proper documentation after each support assignment.
• Build and maintain good relationships with customers by providing professional after-sales support.
• Work closely with internal support teams to ensure efficient issue resolution.

Skills

Technical support

System support

Electronic product support

Mandarin proficiency

Troubleshooting

Analytical skills

Communication skills

Remote work

Willing to travel

Education

Degree in IT/CS/Software/Electronics

Job description

Weike Gaming Technology (M) Sdn Bhd is seeking a technically skilled support professional to provide onsite and remote assistance for customers. The role focuses on diagnosing and resolving hardware and software issues, managing tickets, and delivering high-quality after-sales support.

You will collaborate with internal teams, maintain documentation, and travel within Malaysia as required, with strong Mandarin communication skills preferred for work coordination.