Gaming Support Specialist — Multilingual & Troubleshooting

Side; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Medical Reimbursement

Transport Allowance

Job summary

Side is seeking a dedicated Customer Support representative in Kuala Lumpur. The role involves providing technical support and resolving customer issues through email and chat. Fluency in English and Mandarin is required, along with strong communication skills.

Ideal candidates should have a passion for gaming, be capable of multitasking across various platforms, and be willing to work during weekends. Benefits include medical reimbursement and transport allowance.

Qualifications

• Proficient in English and/or Mandarin.
• Willing to work weekends and public holidays.
• Ability to analyze and solve issues quickly.

Responsibilities

• Provide customer support via multiple online platforms.
• Handle concurrent chats and emails effectively.
• Identify and resolve technical issues.

Skills

Fluent English

Fluent Mandarin

Excellent customer service

Gaming knowledge

Soft skills

Job description

Side is seeking a dedicated Customer Support representative in Kuala Lumpur. The role involves providing technical support and resolving customer issues through email and chat. Fluency in English and Mandarin is required, along with strong communication skills.

Ideal candidates should have a passion for gaming, be capable of multitasking across various platforms, and be willing to work during weekends. Benefits include medical reimbursement and transport allowance.