Gamer Support Specialist: Multichannel Tech Help

Sideglobal; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Benefits offered by this job

Medical reimbursement

Transport allowance

Job summary

A leading customer support firm in Kuala Lumpur is seeking a customer support representative to assist clients with technical issues via various online platforms. The role requires fluency in both English and Mandarin, as well as a passion for gaming. The ideal candidate should be able to manage multiple interactions simultaneously and provide excellent customer service. Medical reimbursement and transport allowance are included.

Qualifications

• Fluency in English and Mandarin is required.
• Strong communication skills in both languages.
• Ability to work on weekends and public holidays.

Responsibilities

• Provide customer support via email, chat, and social media.
• Identify and resolve technical issues.
• Translate between Mandarin and English.

Skills

Customer support

Technical issue resolution

English (fluent)

Mandarin (fluent, native)

Communication skills

Problem-solving

Team player

Time management

Gaming knowledge

Job description

A leading customer support firm in Kuala Lumpur is seeking a customer support representative to assist clients with technical issues via various online platforms. The role requires fluency in both English and Mandarin, as well as a passion for gaming. The ideal candidate should be able to manage multiple interactions simultaneously and provide excellent customer service. Medical reimbursement and transport allowance are included.