Gaming Machine Tech Support Engineer (Remote-Travel)

Weike Gaming Technology (M) Sdn Bhd; Shah Alam; Hybrid; MYR 31,000 - 50,000; Full time

Benefits offered by this job

Annual leave

Medical insurance

Travel opportunities

Job summary

Weike Gaming Technology (M) Sdn Bhd is seeking an entry to mid-level technical support professional to provide onsite and remote services across Malaysia. The role requires a IT-related degree and 1–2 years of experience in technical/system support, with Mandarin proficiency preferred for work communication.

You will diagnose issues, manage tickets, and deliver timely resolutions while maintaining SLA commitments. Travel may be required to serve customers and partners.

Qualifications

• Degree in Information Technology, Computer Science, Software Engineering, Electronics Engineering, or related field.
• 1–2 years of experience in technical support, system support, or electronic product support.
• Fluent in local languages; Mandarin proficiency is preferred for work communication.
• Strong troubleshooting, analytical, and problem-solving skills.
• Good communication and customer service skills.
• Able to work independently and manage tasks effectively in a remote work environment.
• Willing to travel within Malaysia and overseas when required.

Responsibilities

• Provide onsite technical support, maintenance, and troubleshooting services for customers.
• Diagnose and resolve system and electronic product issues in a timely manner.
• Create, update, and manage support tickets accurately.
• Assist customers in resolving technical issues using internal knowledge resources.
• Ensure all support cases are handled within the agreed service level (SLA).
• Prepare service reports and maintain proper documentation after each support assignment.
• Build and maintain good relationships with customers by providing professional after-sales support.
• Work closely with internal support teams to ensure efficient issue resolution.

Skills

Troubleshooting

Analytical

Problem-solving

Mandarin

Communication skills

Remote work readiness

Education

Degree in Information Technology or related field

Job description

Weike Gaming Technology (M) Sdn Bhd is seeking an entry to mid-level technical support professional to provide onsite and remote services across Malaysia. The role requires a IT-related degree and 1–2 years of experience in technical/system support, with Mandarin proficiency preferred for work communication.

You will diagnose issues, manage tickets, and deliver timely resolutions while maintaining SLA commitments. Travel may be required to serve customers and partners.