Customer Engineer

Compex Technologies Sdn Bhd; Johor Bahru; On-site; MYR 60,000 - 80,000; Full time

Job summary

A technology solutions company based in Johor Bahru, Malaysia, is seeking a professional to provide technical support and troubleshooting. The role involves remote customer support, diagnosing issues, and collaborating with internal teams like sales and R&D. The ideal candidate should have a degree in Electrical/Electronic Engineering or Computer Science, be bilingual in English and Chinese, and have a minimum of 3 years of relevant working experience. Exciting career opportunities await skilled professionals.

Qualifications

• Bilingual in English and Chinese to communicate with Chinese customers.
• Strong communication skills both written and verbal.
• Minimum 3-years working experience.

Responsibilities

• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Work closely with sales, R&D, and product teams to align customer needs.
• Assist sales teams in technical discussions or product demonstrations.

Skills

Technical Support & Troubleshooting

Communication Skills

Network Operating Systems

Bilingual in English and Chinese

Education

Degree / Diploma in Electrical/Electronic Engineering / Computer Science

Job description

Overview

Compex Technologies Sdn Bhd is wholly owned by Powermatic Data Systems Ltd (SGX Singapore). From its inception in 1987, Compex has been specializing in product design and manufacturing and delivering superior OEM/ODM/JDM services in wireless communications. Having worldwide offices and a strong presence in USA, Europe and Asia, we are an influencing choice company for IT professionals and talent pool. We are appointed as Authorised Design Center by Qualcomm Atheros (QCA), and we design the latest QCA products with their most advanced chipsets and drivers. We offer exciting career opportunities to all professionals.

Responsibilities

• Technical Support & Troubleshooting
• Provide remote support for customers.
• Diagnose and resolve hardware, software, or network issues.
• Handle escalations from support teams.
• Collaboration with Internal Teams
• Work closely with sales, R&D, and product teams to align customer needs.
• Provide feedback from customers to help improve products and services.
• Pre-Sales / Post-Sales Support
• Assist sales teams in technical discussions or product demonstrations.
• Ensure smooth transition from sales to implementation.

Qualifications

• Degree / Diploma in Electrical / Electronic Engineering / Computer Science.
• Bilingual in English and Chinese (to communicate with Chinese customers).
• Strong communication skills (written and verbal).
• Knowledge of different network operating system implementations and installations
• Minimum 3-years working experience