Gaming Support Advisor - Russian Speaker

Appshill Consulting Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Appshill Consulting Sdn Bhd in Malaysia is seeking an Advisor, Customer Support (Russian Speaker) to assist clients via email for a gaming project. You will handle routine inquiries, provide solutions, and maintain client satisfaction.

Fluency in Russian and English is required; a diploma with 1 year of customer service experience is preferred. You will work in a fast-paced team environment, documenting interactions in CRM and contributing to service quality.

Qualifications

• Fluent in Russian and English is required for written and spoken communication.
• Experience in customer service, preferably in a gaming project, is advantageous.
• Strong empathy, courtesy and customer orientation are essential.
• Good PC navigation skills and ability to use common office software.
• Ability to multitask and adapt to a fast-paced environment.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; use resources to provide resolution.
• Review customer concerns with empathy and build rapport.
• Respond to inbound customer emails promptly and professionally.
• Greet customers in a courteous, friendly manner and follow procedures.
• Maintain up-to-date knowledge of products and services.
• Document accurate information in CRM and notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the CRM.

Skills

Russian language

English language

Customer service

Communication skills

Detail-oriented

Teamwork

Education

Diploma

Job description

Appshill Consulting Sdn Bhd in Malaysia is seeking an Advisor, Customer Support (Russian Speaker) to assist clients via email for a gaming project. You will handle routine inquiries, provide solutions, and maintain client satisfaction.

Fluency in Russian and English is required; a diploma with 1 year of customer service experience is preferred. You will work in a fast-paced team environment, documenting interactions in CRM and contributing to service quality.