Gaming Player Support Specialist: Live Chat & Email

TDCX; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

TDCX is seeking a Player Support Specialist in Malaysia to handle live chat and email inquiries for gaming products. You will provide exceptional customer service, understand customer needs, and resolve issues promptly across multiple channels.

The role emphasizes strong communication, time management, and the ability to work with various internal teams to ensure first contact resolution and high customer satisfaction. Prior experience in customer support and bilingual English/Chinese is valued.

Qualifications

• Candidate must possess at least a SPM, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.
• Fresh Graduates are welcome to apply.
• Possesses strong time management skills and motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Skills

Strong communication

Time management

Multitasking

English & Chinese

Education

SPM

Diploma

Advanced Diploma

Higher Diploma

Graduate Diploma

Bachelor's Degree

Post Graduate Diploma

Professional Degree

Master's Degree

Job description

TDCX is seeking a Player Support Specialist in Malaysia to handle live chat and email inquiries for gaming products. You will provide exceptional customer service, understand customer needs, and resolve issues promptly across multiple channels.

The role emphasizes strong communication, time management, and the ability to work with various internal teams to ensure first contact resolution and high customer satisfaction. Prior experience in customer support and bilingual English/Chinese is valued.