Gaming Customer Support Specialist - Live Chat & Email

Transcosmos; Kuala Lumpur; On-site; MYR 22,000 - 31,000; Full time

Job summary

Transcosmos Malaysia is seeking a Gaming Customer Support Representative to assist players via Live Chat and Email, delivering timely and professional help.

The role requires a passion for gaming, strong communication, and at least 6 months of working experience; gaming experience is highly preferred.

You will work on a rotational schedule, including weekends and public holidays, to ensure continuous support for players. Join a dynamic team and help create a positive player experience.

Qualifications

• Minimum 6 months of working experience.
• Passionate about gaming and familiar with the gaming industry.
• Candidates with gaming experience are highly preferred.
• Comfortable supporting customers through Live Chat and Email.
• Rotational schedule including shifts, weekends, and public holidays.

Responsibilities

• Provide timely and professional support to players via Live Chat and Email.
• Respond to player enquiries and assist in resolving issues.
• Ensure a positive and satisfactory experience for players.
• Follow company guidelines and procedures when handling player enquiries.

Skills

Live Chat

Email support

Customer support

Gaming

Job description

Transcosmos Malaysia is seeking a Gaming Customer Support Representative to assist players via Live Chat and Email, delivering timely and professional help.

The role requires a passion for gaming, strong communication, and at least 6 months of working experience; gaming experience is highly preferred.

You will work on a rotational schedule, including weekends and public holidays, to ensure continuous support for players. Join a dynamic team and help create a positive player experience.