Advisor, Customer Support (Russian Speaker)

Appshill Consulting Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Job summary

Appshill Consulting Sdn Bhd in Malaysia is seeking an Advisor, Customer Support (Russian Speaker) to assist clients via email for a gaming project. You will handle routine inquiries, provide solutions, and maintain client satisfaction.

Fluency in Russian and English is required; a diploma with 1 year of customer service experience is preferred. You will work in a fast-paced team environment, documenting interactions in CRM and contributing to service quality.

Qualifications

• Fluent in Russian and English is required for written and spoken communication.
• Experience in customer service, preferably in a gaming project, is advantageous.
• Strong empathy, courtesy and customer orientation are essential.
• Good PC navigation skills and ability to use common office software.
• Ability to multitask and adapt to a fast-paced environment.

Responsibilities

• Ensure service delivered to customers meets contractual KPIs.
• Clarify customer requirements; use resources to provide resolution.
• Review customer concerns with empathy and build rapport.
• Respond to inbound customer emails promptly and professionally.
• Greet customers in a courteous, friendly manner and follow procedures.
• Maintain up-to-date knowledge of products and services.
• Document accurate information in CRM and notes.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document, and retrieve information in the CRM.

Skills

Russian language

English language

Customer service

Communication skills

Detail-oriented

Teamwork

Education

Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Advisor, Customer Support (Russian Speaker)

The Customer Service Advisor interfaces with customers via email and digital messaging channels depending on client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services for a gaming project. This requires native-level of Russian written communication skills supporting Russian markets.

Key responsibilities

Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')

Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

Review attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

Respond to inbound customer email inquiries in a timely, professional, and efficient manner using agreed-upon procedures

Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

Maintain consistent updated knowledge of client products and/or services

Prepare complete and accurate work including appropriately notating accounts as required

Participate in activities designed to improve customer satisfaction and business performance

Offer additional products and/or services

Track, document and retrieve information in clients' CRM or database

About you

Fluency in Russian and English (spoken and written)

Minimum diploma with 1 year of customer service experience in a gaming project

Courteous with strong customer service orientation

Strong computer navigation skills and PC Knowledge

Ability to effectively communicate, both written and verbally in Russian Language and English Language

Dependable with strong attention to detail

Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Tolerance for repetitive work in a fast-paced, high production work environment

Ability to work as a team member, as well as independently

Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner