Fund Distribution Operations Lead

Crédit Agricole; Putrajaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks an Assistant Manager for Fund Distribution Services to ensure accurate day-to-day processing across Dealing, Reporting and Settlement activities. You will validate transactions, meet SLAs and coach the team on technical operations and escalation protocols.

This role emphasizes governance during distribution events, back-up coverage, and proactive communication with stakeholders to maintain high-quality service for institutional clients

Responsibilities

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include: Trade processing,Dispatching,Cash Processing,Electronic Dealing,Reporting,Distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.

Job description

CACEIS Malaysia, located in IOI City, Putrajaya, seeks an Assistant Manager for Fund Distribution Services to ensure accurate day-to-day processing across Dealing, Reporting and Settlement activities. You will validate transactions, meet SLAs and coach the team on technical operations and escalation protocols.

This role emphasizes governance during distribution events, back-up coverage, and proactive communication with stakeholders to maintain high-quality service for institutional clients