Assistant Manager, Trailer Fees, Fund Distribution Services M/F

Crédit Agricole; Putrajaya; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

CACEIS Malaysia, located in IOI City, Putrajaya, seeks an Assistant Manager for Fund Distribution Services to ensure accurate day-to-day processing across Dealing, Reporting and Settlement activities. You will validate transactions, meet SLAs and coach the team on technical operations and escalation protocols.

This role emphasizes governance during distribution events, back-up coverage, and proactive communication with stakeholders to maintain high-quality service for institutional clients

Aufgaben

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include: Trade processing,Dispatching,Cash Processing,Electronic Dealing,Reporting,Distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.

Jobbeschreibung

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Assistant Manager, Fund Distribution Services is responsible in ensuring the accurate and timely operation of agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Fund Distribution Services structures.

Region: LUX

Working Hours: 9:00am – 6:00pm (Malaysia time)

What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include: Trade processing,Dispatching,Cash Processing,Electronic Dealing,Reporting,Distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.

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