Assistant Manager, Operation Support, Fund Administration (OPSU) M/F

Groupecreditagricole; Putrajaya; On-site; MYR 60,000 - 100,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks a proactive Project Manager to join its asset servicing hub. The role focuses on delivering project artifacts, assisting with product/service implementations, and tracking production and quality processes to support Europe-focused client services.

This on-site position offers exposure to a global client base within a structured environment that drives standardized processes and operational excellence.

Responsibilities

• Project management: write and/or assist with writing all types of deliverables linked to project management (schedule, statements of requirements, test specifications, etc.).
• User assistance and support to his/her team and to other CACEIS units for events (implementation of new products/services, complex portfolios, seasonal activities, etc.).
• Production tracking: monitor proper integration of flows or production activities and handle corrective actions and alerts if malfunctions.
• Quality & management of business processes: maintain knowledge bases and documentation; drive continuous improvement of processes and procedures.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Region: Europe

Working hours: 9:00AM – 6:00PM

What will you do?

• Project Management - Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management (schedule, statement of requirements, test specifications, etc.), change management or trainings (facilitate internal or external training, write training materials and, in some cases, write exams and their answer keys, etc.)
• User assistance and support - Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events (implementation of new products or services, complex portfolios, seasonal activities, temporary assignment, etc.)
• Production tracking - May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions.
• Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.

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