Assistant Manager, Fund Distribution Services M/F

Groupecreditagricole; Putrajaya; On-site; MYR 100,000 - 145,000; Full time

Job summary

CACEIS Malaysia in IOI City, Putrajaya, invites applications for an Assistant Manager in Fund Distribution Services to ensure accurate and timely processing of capital calls, subscriptions, distributions, redemptions, transfers and conversions. The role oversees Dealing, Reporting and Settlement activities and maintains service levels.

The successful candidate will lead day-to-day operations, validate transactions, and coach colleagues while upholding governance and client service standards

Responsibilities

• Manage day-to-day activities for Dealing, Reporting and Settlement including validation.
• Ensure accuracy, timeliness and completeness of transactions per procedures, meeting SLA & KPI.
• Be the go-to person for Dealing, Reporting and Settlement and escalate as needed.
• Monitor workloads and coach team on technical operations and handle escalation to management.
• Enhance governance during Distribution/Special Events/Ad-hoc requests with high attention.
• Monitor daily tasks to ensure timely and accurate completion (trade processing, dispatching, cash processing, electronic dealing, reporting, distribution).
• Ensure deadlines are met and issues are escalated to stakeholders & clients.
• Perform quality checks or second level validation on outputs.
• Ensure daily cut-offs adhere to SLA and maintain quality across activities.
• Manage queries and liaise with other departments to provide high-quality service.

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, FundDistribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity& Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving thescalability of global operations, enhancing service quality, and implementing standardized processes tomeet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable,high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Assistant Manager, Fund Distribution Services is responsible in ensuring the team accurate and timelyoperation of agreed day-to-day processes supporting the capital call / subscription,distribution/redemption, transfer, and conversion functions across the range of Fund Distribution Servicesstructures.

Region: Lux
Working Hours: 9:00am–6:00pm / 1:00pm-10:00pm / 3:00pm-12:00am (Malaysia time)

What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures,whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects ofday-to-day operations, as well as dealing with and escalating matters of concern to the appropriatelevels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highestattention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. Theseinclude trade processing, dispatching, cash Processing, electronic dealing, reporting, and distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately tostakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issuesand events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at timesof high volume.
  

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