Full Price - Part Time Sales Associate (Pavilion Bukit Jalil)

Clarks; Kuala Lumpur; Presencial; MYR 17.000 - 23.000; Jornada completa

Descripción de la vacante

Clarks group in Kuala Lumpur, Malaysia, is seeking a Retail Sales Associate. You will demonstrate products, explain promotions, and persuade customers to purchase, while meeting personal sales targets.

You will identify interested customers, upsell and cross-sell where opportunities arise, maintain store standards and POS records, and provide excellent service to customers and vendors. Fluency in English and Bahasa Malaysia is required; Mandarin would be a plus.

Formación

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.

Responsabilidades

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information, and other incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell when opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves with products and ensure adherence to visual merchandising guidelines.
• Perform general housekeeping – keep areas neat while working, and return items to correct locations.
• Provide excellent service to customers and vendors.
• Perform stock check and stock count on a periodic basis, or as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and proper grooming standards.
• Ensure security of store environment and report breach, where necessary.
• Attend to customers 'feedback/complaint and upscale, where necessary.

Conocimientos

Customer service

Communication

Self-discipline

Educación

SPM level

Herramientas

POS system

MS Office

Descripción del empleo

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined