Full Price - Part Time Sales Associate (Setia City Mall)

Clarks; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Clarks in Malaysia seeks a customer-oriented Retail Associate to demonstrate footwear, explain product features, and promote promotions to customers. You will identify interested buyers, deliver excellent service, and help meet personal sales targets while maintaining store standards.

The role requires basic knowledge of retail operations, strong communication in English and Bahasa Malaysia, and a willingness to learn about visual merchandising and stock management.

Qualifications

• SPM level education required.
• Fluent in English and Bahasa Malaysia; Mandarin is a plus.
• Basic knowledge of retail operations and visual merchandising.
• Retail/footwear industry familiarity advantageous.

Responsibilities

• Demonstrate and explain products to persuade customers.
• Identify interested customers and provide information.
• Articulate promotions to educate/persuade purchases.
• Deliver sell-through to meet personal sales targets.
• Up-sell and cross-sell when opportunities arise.
• Maintain records of sale via the POS system.
• Replenish shelves and follow visual merchandising guidelines.
• Keep areas neat and housekeeping.
• Provide excellent service to customers and vendors.
• Perform stock checks/counts as instructed.
• Execute visual merchandising guidelines.
• Observe punctuality and grooming standards.
• Ensure store security and report breaches.
• Address customer feedback/ complaints and upscale if needed.

Skills

English fluency

Bahasa Malaysia fluency

Mandarin a plus

Excellent communication

Customer service oriented

Education

SPM level education

Tools

Microsoft Office

POS / cashier system

Job description

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined