Full Price - Part Time Sales Associate (Pavilion Bukit Jalil)

Clarks Outlet; Kuala Lumpur; Sur place; MYR 22 000 - 33 000; Plein temps

Résumé du poste

Clarks Outlet in Kuala Lumpur is seeking a proactive Retail Sales Associate to demonstrate products, engage customers, and drive sales. You will convey brand promotions, maintain store presentation, and deliver excellent service to shoppers and vendors. Fluency in English and Bahasa Malaysia is preferred, with Mandarin as a bonus.

The role emphasizes teamwork, punctuality, grooming standards, and accurate POS transactions, with opportunities to upsell and cross-sell to meet targets.

Qualifications

• Educated to SPM level.
• Fluent in English and Bahasa Malaysia; Mandarin would be a plus.
• Basic knowledge of retail operating environment.
• Retail management and store operation.
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Responsabilités

• Demonstrate and explain products, methods, or services to persuade customers to purchase products.
• Identify interested and qualified customers and provide them with additional brand and product information.
• Articulate promotion information and incentives to educate/persuade customers to consider purchasing products.
• Deliver sell-through to meet personal sales targets.
• Perform up-sell and cross-sell where opportunities arise.
• Ensure records of sale via the point-of-sale system.
• Replenish shelves and adhere to visual merchandising guidelines.
• Perform general housekeeping and keep areas neat.

Connaissances

Customer service

Communication skills

Sales techniques

English

Bahasa Malaysia

Microsoft Office

POS system

Formation

SPM level

Outils

POS system

Microsoft Office

Description du poste

Job description:

RESPONSIBILITIES:

• Demonstrate and explain products, methods, or services in order to persuade customers to purchase products
• Identify interested and qualified customers and provide them with additional brand and product information
• Articulate promotion information, and other incentives to educate/ persuade customers to consider purchasing products
• Deliver sell-through to meet personal sales targets
• Perform up-sell and cross-sell should opportunities arise
• Ensure records of sale via the point-of-sale system
• Replenish shelves with products and ensure adherence to visual merchandising guidelines
• Perform general housekeeping - keep areas neat while working, and return items to correct locations
• Provide excellent service to customers and vendors
• Perform stock check and stock count on a periodic basis, or as instructed
• Execute visual merchandising guidelines
• Observe punctuality and proper grooming standards
• Ensure security of store environment and report breach, where necessary
• Attend to customers 'feedback/complaint and upscale, where necessary

RESULTS:

• Maintain professional image as brand ambassador to create positive lasting impression
• Achieve assigned individual sales target and personal development objectives
• Swift response to customers’ needs
• Highly motivated, professional and effective team member
• Excellent customer service management

Essential Knowledge:

• Educated to SPM level
• Fluent in English and Bahasa Malaysia, Mandarin would be a plus
• Basic knowledge of retail operating environment
• Retail management and store operation
• Footwear Industry
• Basic visual merchandising
• Housekeeping

Technical Skills:

• Basic knowledge in Microsoft Office Suite – Words, Excel
• Basic knowledge in operating point-of-sale system / cashiering system
• Basic product awareness
• Ability to engage general consumers
• Good communication skills
• Ability to elevate issues, where necessary
• Self-disciplined