Frontline Software Engineer – Semiconductor

KLA; Kulim; On-site; MYR 60,000 - 120,000; Full time

Job summary

KLA Belgium is seeking a customer-focused Engineer to join our Frontline software support team in Kulim, Malaysia. You will deliver high-quality technical assistance and contribute to operational excellence for our Frontline solution.

You will own first-line troubleshooting, installations, configurations, and issue resolutions, acting as the primary technical contact for customers and collaborating with global teams to ensure timely responses and strong satisfaction.

Responsibilities

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
• Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
• Document, track, and manage customer issues to drive continuous improvement.

Job description

KLA Belgium is seeking a customer-focused Engineer to join our Frontline software support team in Kulim, Malaysia. You will deliver high-quality technical assistance and contribute to operational excellence for our Frontline solution.

You will own first-line troubleshooting, installations, configurations, and issue resolutions, acting as the primary technical contact for customers and collaborating with global teams to ensure timely responses and strong satisfaction.