Software Application Engineer (based in Kulim)

KLA; Kulim; On-site; MYR 60,000 - 120,000; Full time

Job summary

KLA Belgium is seeking a customer-focused Engineer to join our Frontline software support team in Kulim, Malaysia. You will deliver high-quality technical assistance and contribute to operational excellence for our Frontline solution.

You will own first-line troubleshooting, installations, configurations, and issue resolutions, acting as the primary technical contact for customers and collaborating with global teams to ensure timely responses and strong satisfaction.

Responsibilities

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
• Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
• Document, track, and manage customer issues to drive continuous improvement.

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

What You’ll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. We are seeking a skilled and customer-focused Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
• Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
• Document, track, and...