Software Application Engineer (based in Kulim)

KLA Corporation; Kulim; Presencial; MYR 67 000 - 100 000; Tempo integral

Resumo da oferta

KLA Corporation in Kulim, Malaysia, is seeking a Customer-focused Software Application Engineer to strengthen Frontline software support. You will deliver installation, configuration, troubleshooting, and issue resolution, while ensuring customer satisfaction and operational excellence.

You will collaborate with Sales, PM, Marketing and R&D to enable onboarding, product demonstrations, and continuous improvements.

Qualificações

• Excellent communication and interpersonal skills with a customer-first mindset.
• Bachelor's or Master’s level degree with PCB-related work experience (2–5 years).
• Proven experience in technical support, software troubleshooting, or a related field.

Responsabilidades

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
• Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
• Document, track, and escalate complex technical issues and product enhancement requests to R&D and relevant stakeholders when required.
• Collaborate with Sales, Product Management, Marketing, and R&D teams to support customer onboarding, business growth, product demonstrations, and continuous product improvements.
• Maintain accurate records of customer interactions, service activities, technical issues, and resolutions in the support management system.
• Deliver technical presentations, customer training, and knowledge-sharing sessions to customers and internal teams.
• Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities to management.
• Comply with company processes, service standards, and operational procedures while performing all support activities.
• Willing to be based in Malaysia and frequently travel to other Southeast Asian countries to provide on-site technical support and customer service for regional customers as required by business needs.

Conhecimentos

Excellent communication

Interpersonal skills

Customer-first mindset

Formação académica

Bachelor's / Master’s Degree in PCB related field

Ferramentas

Frontline InPlan/InFlow

InCAMPro

Descrição da oferta de emprego

Software Application Engineer (based in Kulim)

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The Semiconductor Products and Customers (Semi PC) business unit designs, builds and sells KLA’s product portfolio to help chip manufacturers meet high-quality standards to enable technologies like AI, data centers, automotive and electronic devices. Our inspection, metrology, and analytics systems detect and monitor defects across logic and memory chips, specialty semiconductors, wafers, reticles, advanced packaging, process equipment and materials. We also develop technologies for specialty processes, IC substrates, and PCB manufacturing, including etch and deposition, component inspection, and imaging and analytics.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

We are seeking a skilled and customer-focused Engineer to join our team. In this role, you will be responsible for delivering exceptional technical support for our Frontline software solution, ensuring customer satisfaction and operational excellence.

Key Responsibilities

• Provide first-line technical support for Frontline software, including installation, configuration, version upgrades, troubleshooting, maintenance, and issue resolution.
• Serve as the primary technical contact for customers, ensuring timely responses, effective problem resolution, and high customer satisfaction.
• Document, track, and **escalate** complex technical issues and product enhancement requests to R&D and relevant stakeholders when required.
• Collaborate with Sales, Product Management, Marketing, and R&D teams to support customer onboarding, business growth, product demonstrations, and continuous product improvements.
• Maintain accurate records of customer interactions, service activities, technical issues, and resolutions in the support management system.
• Deliver technical presentations, customer training, and knowledge-sharing sessions to customers and internal teams.
• Support assigned projects independently and provide feedback on customer needs, market trends, and relevant activities to management.
• Comply with company processes, service standards, and operational procedures while performing all support activities.
• Willing to be based in Malaysiaand frequently travel to other Southeast Asian countries to provide on-site technical support and customer service for regional customers as required by business needs

Minimum Qualifications

• Bachelor's /Master's Level Degree and PCB related work experience of 2-5 years
• At least 2 years CAM or MI experience in PCB industry. Familiarity with Frontline InPlan/InFlow or InCAMPro solution is a major plus.
• Proven experience in technical support, software troubleshooting, or a related field.
• Strong understanding of software installation, configuration, and maintenance.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to work collaboratively across departments and manage multiple priorities.

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.