Front Office Assistance (Walk-In Interview)

Private Advertiser; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Benefits offered by this job

Staff benefits

Discounts on company services

Job summary

Private Advertiser in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. The role involves greeting guests, handling check-ins/check-outs, managing inquiries, and coordinating front desk operations to ensure a welcoming environment.

You will work in a customer-focused front desk setting, delivering exceptional service, handling registrations and payments, and coordinating with housekeeping and other departments to meet guest needs.

Qualifications

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service.
• Proven experience in a front office, reception or customer-facing role within the hospitality industry.
• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently.
• Proficiency in using front office management systems and basic computer applications such as Microsoft Office.
• Fluency in English and Bahasa Malay; additional languages such as are highly desirable.

Responsibilities

• Greet guests warmly upon arrival and provide check-in and check-out services with efficiency and professionalism
• Handle guest inquiries and requests promptly, offering information about facilities, services and local attractions
• Manage the front desk reception area, ensuring it remains organised, clean and welcoming at all times
• Process guest registrations, payments and reservation amendments accurately using front office systems
• Coordinate with housekeeping, maintenance and other departments to address guest needs and concerns
• Respond to telephone enquiries and direct calls to the appropriate departments
• Maintain detailed guest records and ensure confidentiality of sensitive information
• Assist with administrative tasks including mail distribution, package handling and documentation
• Support special requests and ensure guest satisfaction throughout their stay
• Contribute to a positive team environment and support colleagues during peak periods

Skills

Excellent communication

Front office experience

Organizational skills

MS Office

English language

Bahasa Malay

Customer service mindset

Tools

Front office software

Job description

Front Office Assistance (Walk-In Interview)

We are looking for dynamic, customer-oriented, and professional individuals to join our team as a Front Office position. If you have excellent communication skills and a passion for hospitality, we want to meet you!

Key Responsibilities:

• Manage the front desk, including greeting visitors and handling inquiries.
• Manage incoming calls, emails, and corporate correspondence.
• Coordinate meeting room bookings and administrative tasks.

Dress Code: Smart Casual

About the role

We are seeking a dedicated Front Office Assistant to join our team in Kuala Lumpur. This is a full-time position that plays a crucial role in creating a welcoming first impression for our guests. As Front Office Assistant, you will be at the heart of our guest services operation, ensuring that every visitor receives exceptional customer care from the moment they arrive. This role is essential to maintaining our reputation for outstanding hospitality and contributes directly to guest satisfaction and loyalty.

Key responsibilities

• Greet guests warmly upon arrival and provide check-in and check-out services with efficiency and professionalism
• Handle guest inquiries and requests promptly, offering information about facilities, services and local attractions
• Manage the front desk reception area, ensuring it remains organised, clean and welcoming at all times
• Process guest registrations, payments and reservation amendments accurately using front office systems
• Coordinate with housekeeping, maintenance and other departments to address guest needs and concerns
• Respond to telephone enquiries and direct calls to the appropriate departments
• Maintain detailed guest records and ensure confidentiality of sensitive information
• Assist with administrative tasks including mail distribution, package handling and documentation
• Support special requests and ensure guest satisfaction throughout their stay
• Contribute to a positive team environment and support colleagues during peak periods

What we are looking for

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service
• Proven experience in a front office, reception or customer-facing role within the hospitality industry
• Strong organisational skills with the ability to manage multiple tasks and priorities efficiently
• Proficiency in using front office management systems and basic computer applications such as Microsoft Office
• Fluency in English and Bahasa Malay; additional languages such as are highly desirable
• Professional and demeanor with a friendly and approachable personality
• Ability to remain calm under pressure and handle difficult situations with diplomacy and composure
• Flexibility to work shifts, including weekends and public holidays as required
• Attention to detail and commitment to accuracy in all administrative tasks
• A proactive approach to problem-solving and a willingness to go the extra mile for guest satisfaction

What we offer

• Competitive salary and benefits package commensurate with experience
• Opportunities for professional development and advancement within our hospitality team
• A supportive and collaborative work environment with experienced mentorship
• Staff benefits and discounts on company services and facilities
• The chance to work with a dynamic team committed to delivering exceptional guest experiences
• Flexible working arrangements where possible to support work-life balance
• Recognition and rewards for outstanding performance and dedication

About us

We are hospitality establishment dedicated to providing guests with memorable experiences and exceptional service. We pride ourselves on our commitment to creating a warm, welcoming environment where every guest feels valued and cared for. Our team is passionate about hospitality, and we believe that outstanding customer service is the foundation of our success. We foster a culture of professionalism, teamwork and continuous improvement, where our employees are encouraged to take pride in their work and contribute to our shared vision of excellence.

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