front office

Asia Green Travel Sdn Bhd; Sandakan; On-site; MYR 24,000 - 36,000; Full time

Job summary

Asia Green Travel Sdn Bhd's resort in Sepilok, Sandakan is seeking a full-time Front Office professional to be the first point of contact for guests, ensuring a warm welcome and a seamless check-in/check-out experience.

You will handle inquiries, assist with reservations and room assignments, maintain guest records, and provide information on facilities and local attractions. Strong English and Bahasa Malaysia skills are required, with a courteous, guest‑focused attitude at all times.

Qualifications

• At least 1 year of front office or customer service experience in hospitality.
• Excellent communication and interpersonal skills with diverse guests.
• Strong problem-solving ability and work well under pressure.
• Proficient in English and Bahasa Malaysia; additional languages a plus.
• Familiarity with hotel reservation systems and guest management software.

Responsibilities

• Greet guests on arrival and manage check-in/check-out.
• Respond to guest inquiries promptly and professionally.
• Assist with reservations, room assignments, and maintaining guest records.
• Provide information on hotel facilities, local attractions, and transport options.
• Handle cash and card transactions and balance daily reports.
• Coordinate with other departments to meet guest needs.
• Maintain a high level of service and a friendly attitude at all times.

Skills

Customer service

Communication

Interpersonal skills

English

Bahasa Malaysia

Problem solving

Reservation systems

Tools

Guest management software

Job description

About the role

One of our resort in Sepilok, Sandakan is seeking a full-time Front Office professional to join our team. In this role, you will be the first point of contact for our guests, ensuring they receive exceptional service throughout their stay.

What you'll be doing

Greeting and welcoming guests upon arrival, and ensuring a smooth check-in and check-out process

Responding to guest inquiries and requests in a professional and timely manner

Assisting with reservations, room assignments, and maintaining accurate guest records

Providing information about the hotel's facilities, local attractions, and transportation options

Handling cash and credit card transactions, and balancing daily reports

Coordinating with other hotel departments to ensure guest needs are met

Maintaining a high level of customer service and a positive, friendly attitude at all times

What we're looking for

At least 1 year of experience in a front office or customer service role in the hospitality industry

Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

Strong problem-solving and decision-making skills, with the ability to work under pressure

Proficient in English and Bahasa Malaysia, with the ability to speak additional languages an advantage

Familiarity with hotel reservation systems and guest management software

A positive, customer-focused attitude and a commitment to providing exceptional service