Front Office Supervisor: Lead Guest Experience & Team

Accor; Sepang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Accor Mövenpick Hotel in Malaysia is seeking a Front Office Supervisor to oversee the Front Desk during shifts, delivering personalized guest service and driving revenue through up-selling while upholding standards.

You will lead by example, supervise Front Desk colleagues, ensure smooth daily operations, and support the Front Office Manager in achieving service excellence in a responsible hospitality environment. Fluency in English and a willingness to work flexible hours are essential.

Qualifications

• Proven Front Office or Guest Services experience; supervisory preferred.
• Excellent English; additional languages are an advantage.
• Proficient in hotel PMS and MS Office; able to work flexible shifts.

Responsibilities

• Oversee Front Desk during assigned shifts to ensure smooth operation.
• Provide efficient, personalized guest service and promote up-selling to maximize revenue.
• Supervise Front Desk staff, monitor daily operations, and resolve guest concerns.
• Support Front Office Manager in achieving departmental objectives and policy compliance.

Skills

Front Office Supervising

Leadership

Guest Service

English Proficiency

Communication Skills

Time Management

Flexibility

Problem Solving

Tools

Opera Cloud PMS

Microsoft Office

Job description

Accor Mövenpick Hotel in Malaysia is seeking a Front Office Supervisor to oversee the Front Desk during shifts, delivering personalized guest service and driving revenue through up-selling while upholding standards.

You will lead by example, supervise Front Desk colleagues, ensure smooth daily operations, and support the Front Office Manager in achieving service excellence in a responsible hospitality environment. Fluency in English and a willingness to work flexible hours are essential.