Night Front Office Leader | Guest Experience Champion

Accor; Kuala Lumpur; Sur place; MYR 72 000 - 108 000; Plein temps

Résumé du poste

Accor in Kuala Lumpur is seeking a strong Front Office Leader for night shifts to drive guest satisfaction and team excellence. You will lead the front office team, ensure smooth night operations, and deliver personalized service in a fast-paced hotel environment.

The role emphasizes coaching staff, aligning with brand standards, and collaborating closely with other departments to create memorable guest experiences. Flexibility for varied shifts is required.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills.
• Guest-focused approach to creating memorable experiences.
• Willingness to work mornings, nights, weekends and public holidays.

Responsabilités

• Ensure the proper operation of the night shift and handle incidents as they arise.
• Manage and motivate the front office team in line with brand guidelines to deliver personalized guest services.
• Develop staff skills and guide their professional development.
• Foster strong communication with other departments to ensure seamless guest experience.
• Report directly to the Front Office Manager.

Connaissances

Leadership

Guest services

Communication

Problem solving

Shift flexibility

PMS software

Outils

Hotel PMS software

Description du poste

Accor in Kuala Lumpur is seeking a strong Front Office Leader for night shifts to drive guest satisfaction and team excellence. You will lead the front office team, ensure smooth night operations, and deliver personalized service in a fast-paced hotel environment.

The role emphasizes coaching staff, aligning with brand standards, and collaborating closely with other departments to create memorable guest experiences. Flexibility for varied shifts is required.