Night Front Office Leader | Guest Experience Champion

Accor; Kuala Lumpur; On-site; MYR 72,000 - 108,000; Full time

Job summary

Accor in Kuala Lumpur is seeking a strong Front Office Leader for night shifts to drive guest satisfaction and team excellence. You will lead the front office team, ensure smooth night operations, and deliver personalized service in a fast-paced hotel environment.

The role emphasizes coaching staff, aligning with brand standards, and collaborating closely with other departments to create memorable guest experiences. Flexibility for varied shifts is required.

Qualifications

• Proven experience in a front office leadership role within the hospitality industry.
• Strong leadership and communication skills.
• Guest-focused approach to creating memorable experiences.
• Willingness to work mornings, nights, weekends and public holidays.

Responsibilities

• Ensure the proper operation of the night shift and handle incidents as they arise.
• Manage and motivate the front office team in line with brand guidelines to deliver personalized guest services.
• Develop staff skills and guide their professional development.
• Foster strong communication with other departments to ensure seamless guest experience.
• Report directly to the Front Office Manager.

Skills

Leadership

Guest services

Communication

Problem solving

Shift flexibility

PMS software

Tools

Hotel PMS software

Job description

Accor in Kuala Lumpur is seeking a strong Front Office Leader for night shifts to drive guest satisfaction and team excellence. You will lead the front office team, ensure smooth night operations, and deliver personalized service in a fast-paced hotel environment.

The role emphasizes coaching staff, aligning with brand standards, and collaborating closely with other departments to create memorable guest experiences. Flexibility for varied shifts is required.