Front Office Leader: Guest Services & Rooms Ops

Moxy Hotels; Putrajaya; On-site; MYR 120,000 - 160,000; Full time

Job summary

Moxy Hotels in Putrajaya, Malaysia seeks a Front Office Manager to oversee Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop, ensuring smooth operations and guest satisfaction.

As a department head, lead and develop the front office team, manage day-to-day operations, control expenses, and align with budget goals, policies, and SOPs while delivering exceptional service.

Qualifications

• High school diploma or GED with 4 years in guest services/front desk or related area.
• Or a 2-year degree with 2 years experience in guest services/front desk or related area.

Responsibilities

• Lead front office team and manage Bell Staff, Switchboard, and Front Desk.
• Develop goals, monitor performance, and drive guest satisfaction while controlling costs.
• Ensure adherence to Front Office policies, standards and SOPs.
• Provide exceptional customer service and resolve guest issues.
• Manage day-to-day operations to meet budget and service goals.

Skills

Guest services

Front desk

Leadership

Communication

Team management

Education

High school diploma or GED

2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major

Job description

Moxy Hotels in Putrajaya, Malaysia seeks a Front Office Manager to oversee Bell Staff, Switchboard, Guest Services/Front Desk and Retail/Gift Shop, ensuring smooth operations and guest satisfaction.

As a department head, lead and develop the front office team, manage day-to-day operations, control expenses, and align with budget goals, policies, and SOPs while delivering exceptional service.