Front Office Supervisor: Elevate Guest Experiences

Accorhotel; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Novotel Kuala Lumpur City Centre is seeking a Front Office Supervisor to lead daily front desk operations and ensure a warm, efficient guest experience. You will be the primary contact for guests, resolve issues, and maintain a high level of service across a 24-member team.

The ideal candidate has at least 2 years in Front Office or supervisory roles, is proficient with Front Office systems (OPERA/OPERA Cloud), and communicates confidently in English.

Qualifications

• Has at least 2 years of experience in Front Office or supervisory roles.
• Knowledge of the entire Front Office department and operations.
• Able to recognize and build positive guest relationships.
• Leads and drives achievement of Front Office objectives.
• Familiar with PMS systems such as OPERA or OPERA Cloud.
• Outgoing with excellent communication when interacting with guests.
• Fluent in English; additional languages are a plus.

Responsibilities

• Oversee daily Front Office operations and act as first point of contact for guests.
• Resolve guest requests and complaints in a professional and friendly manner.
• Support administrative tasks and assist in staff scheduling.
• Assist with recruiting, interviews with HR/FO Manager, and training.
• Provide guidance to the Front Office team to ensure smooth shifts.

Skills

Front Office experience

Supervisory experience

Guest relations

Leadership

PMS OPERA knowledge

Communication skills

English fluent

Tools

OPERA / OPERA Cloud

Job description

Novotel Kuala Lumpur City Centre is seeking a Front Office Supervisor to lead daily front desk operations and ensure a warm, efficient guest experience. You will be the primary contact for guests, resolve issues, and maintain a high level of service across a 24-member team.

The ideal candidate has at least 2 years in Front Office or supervisory roles, is proficient with Front Office systems (OPERA/OPERA Cloud), and communicates confidently in English.