Front Office Supervisor

Accor; Sepang; On-site; MYR 67,000 - 100,000; Full time

Job summary

Accor Mövenpick Hotel in Malaysia is seeking a Front Office Supervisor to oversee the Front Desk during shifts, delivering personalized guest service and driving revenue through up-selling while upholding standards.

You will lead by example, supervise Front Desk colleagues, ensure smooth daily operations, and support the Front Office Manager in achieving service excellence in a responsible hospitality environment. Fluency in English and a willingness to work flexible hours are essential.

Qualifications

• Proven Front Office or Guest Services experience; supervisory preferred.
• Excellent English; additional languages are an advantage.
• Proficient in hotel PMS and MS Office; able to work flexible shifts.

Responsibilities

• Oversee Front Desk during assigned shifts to ensure smooth operation.
• Provide efficient, personalized guest service and promote up-selling to maximize revenue.
• Supervise Front Desk staff, monitor daily operations, and resolve guest concerns.
• Support Front Office Manager in achieving departmental objectives and policy compliance.

Skills

Front Office Supervising

Leadership

Guest Service

English Proficiency

Communication Skills

Time Management

Flexibility

Problem Solving

Tools

Opera Cloud PMS

Microsoft Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Under the guidance and supervision of the Senior Duty Manager/ Duty Manager, and in accordance with the established Mövenpick Hotels & Resorts policies and Operational Standards Manual (OSM), the Front Office Supervisor is responsible for ensuring the smooth and efficient operation of the Front Desk during assigned shift.
The Front Office Supervisor provides efficient, personalized, courteous and timely service while encouraging the team to practice up-selling techniques to maximize revenue opportunities. The role requires leading by example, fostering a positive team spirit and ensuring every guest receives exceptional service and leaves the hotel fully satisfied with the desire to return.
The incumbent must be thoroughly familiar with all Mövenpick corporate and local operational standards and ensure they are consistently implemented. The Front Office Supervisor is responsible for supervising Front Desk associates, monitoring daily operations, resolving guest concerns promptly and professionally and supporting the Front Office Manager in achieving departmental objectives, maintaining service excellence and ensuring compliance with hotel policies and procedures.

Qualifications

• Proven experience in a Front Office or Guest Services role within the hospitality industry, with previous supervisory experience preferred.
• Strong leadership and team management skills, with the ability to coach, motivate, and develop team members.
• Excellent command of spoken and written English. Knowledge of additional languages is an advantage.
• Excellent communication and interpersonal skills, with a strong commitment to delivering exceptional guest service.
• Strong problem-solving, decision-making, and organizational skills, with the ability to perform effectively under pressure.
• Proficient in hotel Property Management Systems (PMS), preferably Opera Cloud, and Microsoft Office applications.
• Good understanding of Front Office operations, hotel policies, and guest service standards.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.
• Well-groomed, professional, and service-oriented, with a positive attitude and attention to detail.