Front Office & School Services Executive

Peninsula International School Australia; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Peninsula International School Australia is seeking a friendly Front Office & School Services Executive in Shah Alam. You will be the first point of contact for parents, students, staff and visitors, supporting daily operations and school services to ensure a positive experience for our community.

Key duties include front office management, transportation coordination, ASA administration and liaison with internal departments.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications or a related field.
• Minimum 2 years of working experience in front office, customer service, administration or a similar role.
• Previous experience in a school or educational institution will be an added advantage.
• Good command of both written and spoken English and Bahasa Malaysia.
• Proficient in Microsoft Office applications and general administrative systems.
• Strong interpersonal, communication and organisational skills.
• Able to multitask, work independently and handle enquiries professionally.
• Responsible, detail-oriented and committed to maintaining confidentiality.

Responsibilities

• Manage daily front office operations, including reception, telephone calls, emails, visitor registration and general enquiries.
• Provide professional and timely assistance to parents, students, teachers and visitors.
• Coordinate student transportation arrangements, including registrations, schedules, route changes and communication with service providers.
• Support administration of After School Activities (ASA), including service provider agreements, attendance records, billing coordination and payment follow-ups.
• Liaise with internal departments to resolve enquiries, complaints and operational matters efficiently.
• Assist with student services, including student IDs, lockers, lost and found, parent vehicle stickers and staff parking arrangements.
• Provide administrative and operational support for school events, student orientation and daily school activities.
• Maintain accurate records, reports and documentation while ensuring confidentiality and compliance with school policies.
• Support the Head of Operations with administrative tasks and other assigned responsibilities.

Skills

Front desk operations

Customer service

Administration

Microsoft Office

Bilingual English & BM

Education

Business Administration (Diploma/Bachelor)

Hospitality

Communications

Tools

Microsoft Office

Job description

Front Office & School Services Executive

We are looking for a friendly, organised and service-oriented Front Office and School Services Executive to join our team at Peninsula International School Australia. In this role, you will be the first point of contact for parents, students, staff and visitors while supporting the smooth daily operations of the school. You will also coordinate student transportation, after-school activity administration and other school services to ensure a positive experience for our school community.

Key responsibilities

Manage daily front office operations, including reception, telephone calls, emails, visitor registration and general enquiries.

Provide professional and timely assistance to parents, students, teachers and visitors.

Coordinate student transportation arrangements, including registrations, schedules, route changes and communication with service providers.

Support administration of After School Activities (ASA), including service provider agreements, attendance records, billing coordination and payment follow-ups.

Liaise with internal departments to resolve enquiries, complaints and operational matters efficiently.

Assist with student services, including student IDs, lockers, lost and found, parent vehicle stickers and staff parking arrangements.

Provide administrative and operational support for school events, student orientation and daily school activities.

Maintain accurate records, reports and documentation while ensuring confidentiality and compliance with school policies.

Support the Head of Operations with administrative tasks and other assigned responsibilities.

About you

Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications or a related field.

Minimum 2 years of working experience in front office, customer service, administration or a similar role.

Previous experience in a school or educational institution will be an added advantage.

Good command of both written and spoken English and Bahasa Malaysia.

Proficient in Microsoft Office applications and general administrative systems.

Strong interpersonal, communication and organisational skills.

Able to multitask, work independently and handle enquiries professionally.

Responsible, detail-oriented and committed to maintaining confidentiality.

About us

At Peninsula International School Australia, you will have the opportunity to work in a supportive and professional school environment, engage with a diverse school community and contribute to delivering quality services to our students and families.

Be part of a dynamic international school community.

Gain valuable experience in school services and operations.

Work in a professional and collaborative environment.

We provide a quality education system for the 21st century needs, with an emphasis on individual learning and critical thinking, to help its students to discover and develop their talents and to fulfill their potential.

We do this through a curriculum which we regard as exemplary, adaptable to our particular needs and well tested for international application. Our partner in the delivery of this curriculum is Peninsula Grammar from the state of Victoria in Australia, which has a long and distinguished record and expertise in international curriculum delivery and administration.

We provide a quality education system for the 21st century needs, with an emphasis on individual learning and critical thinking, to help its students to discover and develop their talents and to fulfill their potential.

We do this through a curriculum which we regard as exemplary, adaptable to our particular needs and well tested for international application. Our partner in the delivery of this curriculum is Peninsula Grammar from the state of Victoria in Australia, which has a long and distinguished record and expertise in international curriculum delivery and administration.