Assistant Executive, Global Care (Mandarin Speaker)

Regent International School; Sungai Petani; Sur place; MYR 40 000 - 60 000; Plein temps

Résumé du poste

Regent International School is seeking a Global Care Officer to foster positive relationships among the school, parents, and students in Kedah. The role emphasises clear communication, handling enquiries, and enhancing overall satisfaction through attentive service.

The candidate will manage parent interactions, support enrolment and orientation, and collaborate with teachers to resolve student concerns. Proficiency in English and Bahasa Malaysia, along with CRM experience, is essential.

Qualifications

• 3–5 years in customer relations, customer support or education.
• Excellent communication and relationship-building abilities.
• Strong English and Bahasa Malaysia, written and spoken.
• Proficient with Microsoft Office and CRM platforms.
• Analytical thinking, problem-solving and conflict-management skills.
• Ability to handle multiple tasks in a dynamic environment.
• Patient, empathetic and committed to quality service.

Responsabilités

• Respond to parents’ enquiries, concerns, complaints, and suggestions in a courteous and professional manner.
• Build and maintain positive relationships with parents and students through consistent communication.
• Contact parents to follow up on outstanding matters and keep them informed of progress and resolutions.
• Update and maintain accurate records of parent interactions and concerns using the school’s CRM system.
• Contribute to student retention by identifying parents’ needs, addressing challenges, and recommending appropriate solutions.
• Organise parent engagement initiatives, gather feedback, and conduct follow-up calls to strengthen relationships.
• Provide assistance with school-related services, including transportation, learning materials, and uniforms.
• Facilitate the enrolment process for new students and assist with parent induction and orientation sessions.
• Collaborate with teachers, academic teams, and other departments to address student concerns and ensure timely resolutions.
• Participate in school functions, programmes, and activities that encourage parent involvement and strengthen the school community.

Connaissances

Communication

Relationship-building

Interpersonal abilities

English & Bahasa Malaysia

MS Office

CRM familiarity

Analytical thinking

Multitasking

Empathy and patience

Outils

CRM software

Description du poste

Position Title: Assistant Executive, Global Care
Department: Admissions / Global Care
Organisation: Regent International School

Job Overview: Global Care Officer

The Global Care Officer plays an important role in fostering positive relationships among the school, parents, and students. This position focuses on maintaining clear communication, managing enquiries and concerns, and enhancing the overall experience and satisfaction of parents.

Key Responsibilities

• Respond to parents’ enquiries, concerns, complaints, and suggestions in a courteous and professional manner.
• Build and maintain positive relationships with parents and students through consistent communication.
• Contact parents to follow up on outstanding matters and keep them informed of progress and resolutions.
• Update and maintain accurate records of parent interactions and concerns using the school’s CRM system.
• Contribute to student retention by identifying parents’ needs, addressing challenges, and recommending appropriate solutions.
• Organise parent engagement initiatives, gather feedback, and conduct follow-up calls to strengthen relationships.
• Provide assistance with school-related services, including transportation, learning materials, and uniforms.
• Facilitate the enrolment process for new students and assist with parent induction and orientation sessions.
• Collaborate with teachers, academic teams, and other departments to address student concerns and ensure timely resolutions.
• Participate in school functions, programmes, and activities that encourage parent involvement and strengthen the school community.

Qualifications and Requirements

• Possess at least 3-5 years of experience in customer relations, customer support, education, or a related field.
• Demonstrate excellent communication, relationship-building, and interpersonal abilities.
• Have a good command of both English and Bahasa Malaysia, in written and spoken communication.
• Be competent in Microsoft Office applications and familiar with CRM or customer service platforms.
• Possess strong analytical thinking, problem-solving, and conflict-management skills.
• Be capable of handling multiple responsibilities efficiently in a dynamic working environment.
• Demonstrate patience, empathy, accuracy, and a strong commitment to providing quality service.

Regent International School is a network of schools that provide high-quality education to students in Malaysia. Our first campus was established in Klang in 2011, and since then, the school has expanded to other campuses such as Kuantan, and Sungai Petani. Regent International School offers a comprehensive curriculum that includes the International Primary Curriculum (IPC) and the International General Certificate of Secondary Education (IGCSE) for students aged 5-17. We also provide a range of co-curricular activities that help students develop their interests and talents.

Regent International School is a network of schools that provide high-quality education to students in Malaysia. Our first campus was established in Klang in 2011, and since then, the school has expanded to other campuses such as Kuantan, and Sungai Petani. Regent International School offers a comprehensive curriculum that includes the International Primary Curriculum (IPC) and the International General Certificate of Secondary Education (IGCSE) for students aged 5-17. We also provide a range of co-curricular activities that help students develop their interests and talents.