Middle School (MS) Office Manager

The International School of Kuala Lumpur (ISKL); Kuala Lumpur; On-site; MYR 89,000 - 134,000; Full time

Job summary

The International School of Kuala Lumpur (ISKL) is seeking a proactive Middle School Office Manager to oversee day-to-day administration and operations of the Middle School Office in collaboration with the Principal and leadership team.

You will coordinate calendars, events, communications, budgets, and resources, while ensuring an organized, welcoming environment and high standards of service for students, families, and staff.

Qualifications

• Degree in Business Administration or its equivalent.
• At least 5 years working experience in a similar capacity.
• Sound knowledge of Google Workspace and Microsoft 365.
• Ability to model ISKL values with accountability and professionalism.

Responsibilities

• Oversee day-to-day administration and operations of the Middle School Office, including calendars, scheduling, room bookings, resources, and processes.
• Provide administrative support to the Middle School Principal and leadership team, including scheduling, correspondence, documentation, reports, and coordination of priorities.
• Coordinate the Middle School substitute and teacher-cover process, including coverage, records, onboarding and guidance, and liaison with HR.
• Serve as a key point of contact for students, parents, faculty, staff, and community, handling inquiries and escalating issues as needed.
• Support budget, purchasing, and resource administration; maintain divisional records and emergency documentation.

Skills

Quantitative analysis

Organizational skills

Problem-solving

Google Workspace

Microsoft 365

Communication skills

Confidentiality

Administrative support

Education

Bachelor's degree in Business Administration or equivalent

Tools

PowerSchool

Google Workspace

Microsoft 365

Job description

Characteristics of effective schools are professional leadership, common vision, and goals, the existence of a learning environment, high quality of learning and teaching, high expectations, positive support, monitoring the development of students, effective classroom management, and a well-organized curriculum.

To support this purpose, the Middle School Office Manager plays a key role in ensuring the smooth and effective day-to-day administration and operations of the Middle School. The Office Manager provides strong administrative and operational support to the Middle School Principal, coordinating administrative processes, communication, events, resources, and operational activities to support the efficient functioning of the division.

The Office Manager shall be an individual with strong administrative and organisational skills and a demonstrated educational background who firmly believes in students and the mission of the International School of Kuala Lumpur.

RESPONSIBILITIES inclusive but not limited to:

Middle School Office & Operations

Oversee the day-to-day administration and operations of the Middle School Office, including divisional calendars, scheduling, room bookings, resources, and administrative processes, ensuring an organised, efficient, and welcoming environment.

Principal & Leadership Support

Provide comprehensive administrative and organisational support to the Middle School Principal and leadership team, including scheduling, correspondence, documentation, reports, and coordination of divisional priorities.

Coordinate the administrative and logistical requirements for Middle School events and programmes, including Open House, Parent Teacher Conferences, Awards Ceremonies, Promotion, Malaysia Week, parent events, visiting consultants, and other divisional activities.

Substitute/Cover Coordination

Coordinate the Middle School substitute and teacher-cover process, including coverage, communication, records, onboarding and guidance, and liaison with HR and relevant stakeholders.

Stakeholder Communication & Coordination

Serve as a key point of contact for students, parents, faculty, staff, and community members, proactively addressing day-to-day enquiries and operational matters and escalating matters when appropriate.

Support budget, purchasing, and resource administration; maintain accurate divisional records and emergency documentation; and coordinate with relevant departments to support Middle School operational requirements.

Perform other related duties as assigned by the Middle School Principal.

Technical skills

The ideal candidate must possess:

Exceptional quantitative and analytical skills with strong attention to detail.

Outstanding organizational and problem-solving skills, with the ability to manage time by prioritizing tasks.

Expert knowledge of student information systems (PowerSchool) and data analysis software.

Proficiency with Google Workspace and Microsoft platforms.

Strong written and verbal communication skills.

Personal integrity and management skills exhibited with confidentiality, initiative, and independence.

High-level admin support to leadership, performing a variety of clerical duties and skilled tasks including preparing reports, conducting research, and collecting data.

Personal attributes

The successful candidate will:

Emulate and excel in ISKL’s culture in demonstrating empathy and care, commitment to collective efficacy beliefs in nurturing positive impacts to students’ achievements, and having high expectations of self is an absolute necessity!

Be highly energetic, enthusiastic, visible, approachable, and open-minded.

Demonstrate the ability to interact well within the ISKL community, build relationships, generate trust, and demonstrate respectful interactions in a multinational setting.

Model community in a way to ensure that all ISKL constituents feel a deep and ongoing positive affiliation.

Be a self-starter, independent, problem-solver, flexible, hardworking, and have the ability to be creative.

Be able to think creatively, communicate effectively, reason critically, collaborate constructively, and learn enthusiastically.

Have the ability to work well in a team and to support various stakeholders.

Qualifications and experience preferred

Degree in Business Administration or its equivalent

At least 5 years working experience in a similar capacity

Sound knowledge of technologies including but not limited to Google Workspace and Microsoft 365.

Role holders are expected to be fully committed and supportive of ISKL’s ongoing commitment to fostering, cultivating, and preserving ISKL Values by holding themselves accountable and by modeling this commitment in the execution of duties and responsibilities in ISKL.

This role profile describes the core output expected in this role. It does not encompass a comprehensive list of specific tasks, temporary activities, or projects initiated as a result of changing contexts. Agility and a growth mindset are expected of all our employees.

PROCEDURES

Closing date to receive applications: October 16 , 2026

Welcome to ISKL

Since 1965, The International School of Kuala Lumpur (ISKL) has been a center of excellence in international education.

ISKL is a co-educational, private, non-profit school responsible for the learning journey of over 1,800 students aged 3-18, representing over 60 nationalities, at its campus in the heart of Kuala Lumpur.

ISKL offers a robust international curriculum which combines leading North American educational frameworks with global best practice. The curriculum recognizes that students are on a lifelong learning journey and is driven by ISKL’s purpose to prepare our students for life itself.

Welcome to ISKL

Since 1965, The International School of Kuala Lumpur (ISKL) has been a center of excellence in international education.

ISKL is a co-educational, private, non-profit school responsible for the learning journey of over 1,800 students aged 3-18, representing over 60 nationalities, at its campus in the heart of Kuala Lumpur.

ISKL offers a robust international curriculum which combines leading North American educational frameworks with global best practice. The curriculum recognizes that students are on a lifelong learning journey and is driven by ISKL’s purpose to prepare our students for life itself.