School Front Office & Services Lead

Peninsula International School Australia; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Peninsula International School Australia is seeking a friendly Front Office & School Services Executive in Shah Alam. You will be the first point of contact for parents, students, staff and visitors, supporting daily operations and school services to ensure a positive experience for our community.

Key duties include front office management, transportation coordination, ASA administration and liaison with internal departments.

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Hospitality, Communications or a related field.
• Minimum 2 years of working experience in front office, customer service, administration or a similar role.
• Previous experience in a school or educational institution will be an added advantage.
• Good command of both written and spoken English and Bahasa Malaysia.
• Proficient in Microsoft Office applications and general administrative systems.
• Strong interpersonal, communication and organisational skills.
• Able to multitask, work independently and handle enquiries professionally.
• Responsible, detail-oriented and committed to maintaining confidentiality.

Responsibilities

• Manage daily front office operations, including reception, telephone calls, emails, visitor registration and general enquiries.
• Provide professional and timely assistance to parents, students, teachers and visitors.
• Coordinate student transportation arrangements, including registrations, schedules, route changes and communication with service providers.
• Support administration of After School Activities (ASA), including service provider agreements, attendance records, billing coordination and payment follow-ups.
• Liaise with internal departments to resolve enquiries, complaints and operational matters efficiently.
• Assist with student services, including student IDs, lockers, lost and found, parent vehicle stickers and staff parking arrangements.
• Provide administrative and operational support for school events, student orientation and daily school activities.
• Maintain accurate records, reports and documentation while ensuring confidentiality and compliance with school policies.
• Support the Head of Operations with administrative tasks and other assigned responsibilities.

Skills

Front desk operations

Customer service

Administration

Microsoft Office

Bilingual English & BM

Education

Business Administration (Diploma/Bachelor)

Hospitality

Communications

Tools

Microsoft Office

Job description

Peninsula International School Australia is seeking a friendly Front Office & School Services Executive in Shah Alam. You will be the first point of contact for parents, students, staff and visitors, supporting daily operations and school services to ensure a positive experience for our community.

Key duties include front office management, transportation coordination, ASA administration and liaison with internal departments.