Front Office Duty Manager: Guest Experience Leader

Hyatt Hotels Corporation; Kuala Lumpur; Presencial; MYR 60 000 - 90 000; Tempo integral

Resumo da oferta

Hyatt Hotels Corporation seeks a Duty Manager - Front Office to support smooth operations across the Front Desk, ensuring guest satisfaction and seamless service. You will assist the Front Office Manager and lead the Front Office team during shifts, addressing guest needs and emergencies with poise and courtesy.

The role requires strong communication, organizational skills, and a proactive approach to resolve issues in a luxury hospitality environment in Malaysia.

Qualificações

• University degree/diploma in hospitality/hotel management.
• Experience as Assistant Manager - Front Office or Team Leader - Front Office preferred.
• Excellent communication, interpersonal and time-management skills in high-pressure environments.

Responsabilidades

• Assist with efficient running of the Front Office department in line with Hyatt's corporate strategies and brand standards.
• Support the Front Office Manager and Assistant Front Office Manager in day-to-day Front Desk operations.
• Serve as a point of contact for guest complaints and emergencies, providing leadership and support to the Front Office team to ensure a seamless guest experience.

Conhecimentos

Front Office operations

Guest relations

Communication

Time management

Interpersonal skills

Formação académica

Hospitality/hotel management degree

Descrição da oferta de emprego

Hyatt Hotels Corporation seeks a Duty Manager - Front Office to support smooth operations across the Front Desk, ensuring guest satisfaction and seamless service. You will assist the Front Office Manager and lead the Front Office team during shifts, addressing guest needs and emergencies with poise and courtesy.

The role requires strong communication, organizational skills, and a proactive approach to resolve issues in a luxury hospitality environment in Malaysia.