Front Office Manager

Pullman Kuching; Kuching; On-site; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Health & wellness package

Professional development opportunities

Discounted hotel stays and dining

Inclusive company culture

Medical

Dental

Allowance

Annual Increment

Bonus

Sports

Free M

Job summary

Pullman Kuching, a premier Accor hotel in Kuching, Sarawak, seeks an experienced Front Office Manager to lead our guest services team and drive service excellence across the property. You will oversee all front office operations, from reception to concierge, while guiding Rostering, training, and performance management.

The role requires strong leadership, a deep customer-service orientation, and proficiency with hotel management software, revenue management, and data analysis.

Qualifications

• Minimum 5 years' experience as a Front Office Manager or equivalent in hotel settings.
• Strong leadership and people management skills with the ability to develop a team.
• Excellent customer service orientation and problem-solving abilities.
• Proficient in hotel management software, revenue management, and data analysis.

Responsibilities

• Manage daily front office operations including reception, concierge, and guest relations.
• Roster, train, and develop front office staff to sustain high service levels.
• Monitor room availability, rates, and inventory to maximise revenue and occupancy.
• Respond to guest inquiries and complaints with swift, satisfactory resolutions.
• Collaborate with other departments to deliver seamless guest experiences.
• Contribute to strategic hotel direction through data analysis and reporting.
• Ensure compliance with hotel policies, procedures and industry regulations.

Skills

Front Office Management

Leadership

Customer Service

Hotel software

Revenue Management

Data Analysis

Tools

Hotel management software

Revenue management systems

Data analytics tools

Job description

About the role

Are you an experienced Front Office Manager looking for your next challenge? Pullman Kuching is seeking a talented Front Office Manager to lead our guest services team and ensure exceptional customer experiences at our hotel in Kuching, Sarawak. As a fulltime role, you will be responsible for overseeing all front office operations and driving service excellence across the hotel.

What you'll be doing

• Manage the daily operations of the front office team, including reception, concierge, and guest relations
• Oversee the effective rostering, training, and development of front office staff to ensure high levels of customer service
• Monitor and optimise room availability, rates, and inventory to maximise revenue and occupancy
• Respond to guest inquiries and complaints, ensuring swift and satisfactory resolution
• Collaborate with other hotel departments to deliver seamless guest experiences
• Contribute to the overall strategic direction of the hotel through data analysis and reporting
• Ensure compliance with all relevant hotel policies, procedures, and industry regulations

What we're looking for

• Minimum 5 years' experience as a Front Office Manager or equivalent role in a hotel or hospitality setting
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in hotel management software, revenue management, and data analysis
• Thorough understanding of front office operations and hotel industry best practices
• Ability to work effectively in a fast-paced, dynamic environment
• Strong communication and interpersonal skills

What we offer

• Comprehensive health and wellness package
• Opportunities for professional development and career advancement
• Discounted hotel stays and dining experiences
• Collaborative and inclusive company culture
• Medical
• Dental
• Allowance
• Annual Increment
• Bonus
• Sports
• Free M

About us

Pullman Kuching is a premier hotel located in the heart of Kuching, Sarawak. As part of the Accor Hotels group, we are committed to delivering exceptional hospitality experiences to our guests. Our hotel features modern amenities, diverse dining options, and stunning views of the Sarawak River. Join our team and be a part of our continued success!