Front Office Assistant (HOTEL)

ZIKAY GROUP BERHAD (Hotel); Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Job summary

Tamu Hotel & Suites Kuala Lumpur is seeking a Front Office Support team member to assist guests during their stay, handling check-ins, check-outs and inquiries while upholding brand standards.

The role requires rotating night and day shifts, strong guest service orientation, and knowledge of hotel procedures and systems. Training will cover reservations, cashiering, privacy and safety protocols.

Responsibilities

• Check in and check out all guests, Groups & Tours efficiently and welcomingly.
• Assist guests with inquiries and inform them about hotel facilities, events and promotions.
• Maintain familiarity with hotel services (recreation, food & beverage, guest services, events).
• Welcome VIP clients by name on return visits.
• Know room types and availability; help with reservations.
• Check out guests with correct cashiering and posting of charges.
• Respect guest privacy and keep details confidential.
• Be familiar with internal hotel procedures and emergency protocols.
• Operate hotel reservation and communication systems; adapt if systems offline.
• Night shifts, rotating early/late shifts.
• Promote hotel benefits to guests with sales attitude.
• Understand credit procedures and promote products/services.
• Ensure thorough handover at end of each shift.
• Flexible to assist in different areas as needed.
• Report 15 minutes before shift; wear correct uniform; pre-shift briefing.
• Team member not permitted to use personal mobile phone during shift.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will be part of the team that looks after our customers – both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.

DUTIES & RESPONSIBILITIES

Front Office Support

• Ensure Tamu Hotel & Suites Service standards is consistently practiced in terms of cleanliness especially Lobby area.
• To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards.
• To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
• To be aware of all services which Tamu Hotel & Suites Kuala Lumpur offers, inclusive of recreational, food and beverage, guest services, special events and promotions.
• To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel.
• To take a personal interest in all guests for the duration of their stay, ensuring their expectations of Tamu Hotel & Suites Kuala Lumpur are exceeded.
• To be fully conversant with hotel room types and availability, assisting all guests with reservation inquiries and bookings.
• To check out all guests, Groups & Tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
• To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
• To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found food and beverage, internal and external communications, fire and emergency.
• To be fully conversant with and operate the hotel’s communication systems.
• To be fully conversant with manual Reception procedures to be used in the event of the hotel’s computer systems being off-line.
• To be fully conversant with and operate guest reservation systems.
• To be fully conversant with the Hotel Emergency and Evacuation procedures.
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Ensure grooming is in line with the Hotel policy.
• To actively promote the benefits to all guests and patrons of the Hotel, adopting a sales attitude.
• Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.
• Must know all hotel products and services and actively recommend to our guests.
• Ensure that there is a thorough hand over at the completion of each shift.
• Any other duties assigned by team leaders, Reception Manager & Front Office Manager.
• Be flexible in assisting around different areas of the hotel in response to business and client needs.
• Report for duty 15 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.
• Team Member is not permitted to use personal mobile phone during shift.