Front Office Assistant - Sepang (KLIA)

Metro Excel Resources; Sepang; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

EIS

Overtime pay

Allowance

Job summary

Jora Malaysia is seeking a hotel front desk staff to manage guest check-ins/outs, handle reservations, and coordinate with各 departments to ensure guest satisfaction.

The candidate should be fluent in English and Bahasa Malaysia, with strong communication, planning, and computer skills. Training and a collaborative team environment are offered.

Qualifications

• Minimum SPM or its equivalent.
• Work experience is not required.
• Able to interact and communicate effectively at all levels.
• Proficient in English and Bahasa Malaysia, both written and spoken.
• Possesses good planning and organizational skills.
• Computer literate.

Responsibilities

• Process guest check-ins by confirming reservations, verifying identity, collecting payment, and issuing keys.
• Handle check-outs, settle accounts, and collect feedback.
• Promote and sell rooms to walk-in guests where possible.
• Coordinate with Front Desk, Housekeeping, and F&B to resolve guest requests.
• Prepare daily reports and maintain accurate records.

Skills

Communication skills

Bilingual English/Bahasa Malaysia

Planning & organization

Computer literate

Interpersonal communication

Education

SPM or equivalent

Tools

Fidelio

PMS

FOSSE

OPERA

SHIJI

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Able to interact and communicate effectively at all levels

Proficient in English and Bahasa Malaysia, both written and spoken

Possesses good planning and organizational skills

Requirement

• Minimum SPM or its equivalent
• Work experience is not required
• Able to interact and communicate effectively at all levels
• Proficient in English and Bahasa Malaysia, both written and spoken
• Possesses good planning and organizational skills
• Computer literate

Responsibility

Check-in / Check-out

• Process guest check-ins by confirming reservations in the computer system (e.g., Fidelio, PMS, FOSSE, OPERA, SHIJI), verifying guest identity, collecting payment, assigning rooms, and issuing room keys according to hotel policies and procedures.
• Secure valid payment methods (e.g., credit card or cash) before issuing room keys.
• Create accurate guest accounts during check-in based on their requirements (e.g., shared accounts, separate room/tax/incidental charges, complimentary stays).
• Activate room keys using the electronic key system (e.g., VingCard, Saflok) and reissue keys when required after verifying guest identity.
• Assign rooms based on guest requests and preferences whenever possible.
• Verify and adjust guest billing where necessary.
• Process all guest check-outs, including express check-outs, resolving late or disputed charges, settling accounts, collecting room keys, and requesting guest feedback.
• Notify guests of any messages received (e.g., voicemail, mail, or faxes) and deliver them when required.
• Handle guest requests for room changes whenever possible.
• File guest documents and related paperwork.
• Pre-register designated guests and prepare key packets.
• Ensure room rates match market codes and document any exceptions with explanations.
• Promote and sell available rooms or accommodation to walk-in guests.
• Communicate with relevant departments regarding guests waiting for available rooms.
• Review and approve late check-out requests based on room availability.
• Update Housekeeping on room status changes (e.g., early check-out, late check-out, room transfer, extended stay).
• Coordinate with Housekeeping to ensure room readiness and communicate guest concerns.
• Verify and process tax-exempt information for eligible guests.

Reservations / Room Blocking

• Confirm room reservations and cancellations.

Communications

• Assist guests with internet access information (e.g., broadband or wireless connection).

Reports / Record Keeping

• Prepare daily reports (e.g., arrivals and departures), identify special requests, and ensure report accuracy.
• Complete cashier and closing reports in the system, run credit card authorization reports, and resolve discrepancies.
• Review shift logs and daily memo books, ensuring all important information is properly documented.
• Print contingency guest lists for emergency purposes.

Guest Services

• Coordinate with relevant departments (e.g., Front Desk, Housekeeping, Food & Beverage) to resolve guest requests or issues.
• Receive, record, and relay guest messages accurately and promptly.
• Answer and manage guest calls, enquiries, requests, and concerns.
• Follow up with guests to ensure their requests or issues have been resolved satisfactorily.
• Record and process wake-up call requests.

Cash Handling

• Process payments, including room charges, cash, debit cards, credit cards, and cheques.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Count and secure the cash float at the end of each shift.
• Balance and deposit receipts according to accounting procedures.
• Provide change to guests.
• Obtain manual payment authorizations and follow accounting procedures during system downtime.
• Process travellers' cheques and personal cheques where applicable.
• Count the cash float at the beginning of each shift to ensure sufficient balance.

Finance-Related

• Print credit check reports, review account status, and follow up on accounts exceeding approved credit limits.

Maintenance / Security

• Report any guest incidents involving theft, safety, or security concerns to the Operations Manager.

Other Duties

• Perform any other duties assigned by the company from time to time.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Overtime pay
• Allowance

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