Team Member, Pool

ONYX Hospitality Group; Malaysia; On-site; MYR 18,000 - 26,000; Full time

Job summary

ONYX Hospitality Group in Malaysia is seeking a dedicated Housekeeping team member to ensure all guest requests and complaints are handled with care and professionalism. The role involves maintaining cleanliness throughout guest rooms and public areas, following established cleaning procedures and providing exceptional service.

The ideal candidate is detail-oriented, can work under pressure, and possesses a genuine passion for making guests smile. Applicants must be local and permanent residents of Malaysia.

Qualifications

• Authentic energy and genuine passion for making guests smile.
• Ability to work alone and unsupervised.
• Exceptional attention to detail.

Responsibilities

• Ensures guest requests and complaints are handled appropriately.
• Knows and follows established cleaning procedures.
• Implements turndown service according to standards.
• Cleans all designated public areas in accordance with procedures.

Skills

Attention to detail

Work under pressure

Positive attitude

Ability to learn and grow

Education

High school or equivalent

Vocational training

Job description

Responsibilities

• Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
• Reads the logbook daily and takes action accordingly.
• Provides information regarding the hotel’s facilities & services.
• Ensures to always be informed of VIP in-house and daily functions.
• Handles guest complaints in accordance with service recovery guidelines.
• Knows and strictly follows all established cleaning procedures for:
  • Polishing
  • Vacuuming
  • Scrubbing
  • Mopping
  • Shampooing
  • Dusting
• Completes Room/Public Area work assignment sheet.
• Knows how to operate/use available Housekeeping machinery and chemicals according to established standards.
• Follows all procedures for Lost and Found.
• Is familiar with and adheres to all housekeeping procedures for the issuing and return of floor masters.
• Handovers all unfinished work to the following shift.
• Rooms:
  • Know and strictly follow established procedures for the cleaning and set-up of guest rooms.
  • Sets up the work trolley according to standards.
  • Carries out the following procedures according to established standards:
    • DND (Do Not Disturb)/Double Lock
    • Baby Sitting
    • Loan Item Loss & Breakage
    • Guest laundry pick up
    • Temperature control
    • Replenishes guest supplies and ensures all linen in guest rooms is clean and well-pressed.
  • Contacts In-room Dining to have all trays trolleys and equipment removed from guest rooms, corridors and pantries.
• Reports to the supervisor repair and maintenance needs.
• Implements turndown service in accordance with established standards.
• Public Areas:
  • Cleans all designated public areas in accordance with established procedures.
  • Ensures all flower arrangements are fresh and attractive and reports to Team Leader any arrangements which are not up to standards.
  • Ensures a high standard of cleanliness of corridors and service areas.

Qualifications

• High school or equivalent.
• Authentic energy and genuine passion for making guests smile.
• Ability to work under pressure.
• Ability to work alone and unsupervised.
• Positive attitude.
• Desire to learn and grow within the role.
• Having a natural flair and confidence in your own ability and exceptional attention to detail.
• Eligible applicants must be local and permanent residents of Malaysia.

Education

Vocational

Number of positions

1