Front Office Assistant (HOTEL)

ZIKAY Group Berhad; Kuala Lumpur; On-site; MYR 28,000 - 39,000; Full time

Job summary

Jora Malaysia is seeking a Front Office Support role at Tamu Hotel & Suites Kuala Lumpur. You will assist guests throughout their stay, handling check-in/check-out and attending to guest requests with a focus on delivering an outstanding experience.

The position requires familiarity with hotel facilities and events, along with a proactive sales attitude to promote hotel services. Night shifts and rotating schedules are included.

Qualifications

• Check-in/check-out duties and guest handling skills.
• Ability to promote hotel services and handle guest requests.

Responsibilities

• Check in all guests efficiently and warmly, ensuring a strong first impression.
• Familiarity with hotel facilities, events, and services to assist guests.
• Promote hotel products and services and maintain guest privacy.
• Coordinate with front office for reservation inquiries and bookings.
• Support night shifts and rotate with early/late shifts as required.
• Adhere to grooming and uniform standards and follow pre-shift briefings.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

You will be part of the team that looks after our customers - both internal and external. This will involve assisting our guests for the duration of their stay with us, ensuring they have an outstanding experience in every aspect. Performing check in and check out as well as attending to all guest requests.

DUTIES & RESPONSIBILITIES

Front Office Support

• Ensure Tamu Hotel & Suites Service standards is consistently practiced in terms of cleanliness especially Lobby area.
• To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression and meeting all brand standards.
• To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
• To be aware of all services which Tamu Hotel & Suites Kuala Lumpur offers, inclusive of recreational, food and beverage, guest services, special events and promotions.
• To be aware of top corporate and VIP clients of the Hotel, recognizing and welcoming them by name upon their return visits to the Hotel.
• To take a personal interest in all guests for the duration of their stay, ensuring their expectations of Tamu Hotel & Suites Kuala Lumpur are exceeded.
• To be fully conversant with hotel room types and availability, assisting all guests with reservation inquiries and bookings.
• To check out all guests, Groups & Tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
• To be respectful of our guest's privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
• To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found food and beverage, internal and external communications, fire and emergency.
• To be fully conversant with and operate the hotel's communication systems.
• To be fully conversant with manual Reception procedures to be used in the event of the hotel's computer systems being off-line.
• To be fully conversant with and operate guest reservation systems.
• To be fully conversant with the Hotel Emergency and Evacuation procedures.
• This position includes night shift work as well as early and late shifts on a rotating basis.
• Ensure grooming is in line with the Hotel policy.
• To actively promote the benefits to all guests and patrons of the Hotel, adopting a sales attitude.
• Have a thorough knowledge of all credit procedures and ensure that these procedures are adhered to.
• Must know all hotel products and services and actively recommend to our guests.
• Ensure that there is a thorough hand over at the completion of each shift.
• Any other duties assigned by team leaders, Reception Manager & Front Office Manager.
• Be flexible in assisting around different areas of the hotel in response to business and client needs.
• Report for duty 15 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.
• Team Member is not permitted to use personal mobile phone during shift.