Front Office Assistant

Jobstreet Malaysia; Penang; On-site; MYR 20,000 - 33,000; Full time

Job summary

Jora Malaysia is seeking a full-time Front Office Assistant for a hotel in Batu Feringghi, Penang. The role involves greeting guests, handling check-ins/outs, and coordinating with Concierge and Housekeeping to ensure smooth operations.

Responsibilities include assisting guests with registration, managing reservations, and maintaining front desk cleanliness. A minimum of a SPM certificate or Diploma in Hospitality Management, plus at least one year of related experience, is required.

Qualifications

• A minimum of SPM certificate or Diploma in Hospitality Management or equivalent.
• A minimum of one (1) year experience in a related role.

Responsibilities

• Obtains briefing from previous shift on outstanding matters requiring further attention.
• Performs check-ins and check-outs efficiently, ensuring guests' satisfaction.
• Acknowledges and welcomes guests as soon as guest approaches the desk.
• Assists guests in completing registration form, reviewing entries to ensure important details are included.
• Coordinates with Concierge staff to bring guests to the room.
• Performs cashiering functions efficiently, ensuring guests' satisfaction.
• Takes room reservation at the counter or on the telephone.
• Works closely with the Housekeeping Dept. and informs them of early check-ins or late check-outs.
• Maintains cleanliness of the front office at all times.
• Carries out any other related duties as assigned by the immediate supervisor.

Skills

Customer service

Communication

Education

SPM certificate

Diploma in Hospitality Management

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A full time front office assistant position in a hotel located in Batu Feringghi, Penang.

Key responsibilities

• Obtains briefing from previous shift on outstanding matters requiring further attention
• Performs check-ins and check-outs efficiently, ensuring guests' satisfaction
• Acknowledges and welcomes guests as soon as guest approaches the desk
• Assists guests in completing registration form, reviewing entries to ensure important details are included
• Coordinates with Concierge staff to bring guests to the room
• Performs cashiering functions efficiently, ensuring guests' satisfaction
• Takes room reservation at the counter or on the telephone
• Works closely with the Housekeeping Dept. and informs them of early check-ins or late check-outs
• Maintains cleanliness of the front office at all times
• Carries out any other related duties as assigned by the immediate supervisor

About you

• A minimum of SPM certificate, Diploma in Hospitality Management or Equivalent
• A minimum of one (1) year experience in related role