Guest Service Assistant

The Prestige Hotel; George Town; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Monthly bonuses

Public holidays

Annual leave

Birthday leave

Duty meals

Job summary

The Prestige Hotel in George Town, Penang, is seeking a Guest Service Assistant to join our Front Office & Guest Services team. This full-time role greets guests, handles reservations, and provides local information to ensure memorable stays.

You will be the first point of contact, delivering warm, professional service while coordinating with housekeeping and other departments to meet guest needs. Fresh graduates are welcome, with a Diploma/ Degree in Hospitality or related field preferred.

Qualifications

• Strong communication skills in English and additional languages are a plus.
• Customer-focused mindset with a positive and professional attitude.
• Proactive approach to problem-solving and reliability.
• Ability to work shifts, weekends, and public holidays as required.

Responsibilities

• Greet guests and provide warm, efficient check-in service.
• Handle inquiries and requests promptly to ensure guest satisfaction.
• Process reservations, modifications and cancellations in the PMS.
• Provide information on hotel facilities, local attractions, and dining in George Town.
• Coordinate concierge services including restaurant bookings and transport.
• Manage guest concerns with empathy and swift resolutions.
• Maintain guest records with data confidentiality.
• Assist with checkout and process payments courteously.
• Collaborate with housekeeping and other departments to meet guest needs.
• Perform front desk admin duties and maintain a tidy reception area.

Skills

English proficiency

Multilingual

Customer service mindset

Problem-solving

Education

Diploma/Degree in Hospitality or related field

Job description

About the role

The Prestige Hotel is seeking a Guest Service Assistant to join our Front Office & Guest Services team in George Town, Penang. This is a full-time position that plays a vital role in delivering exceptional hospitality and ensuring every guest enjoys a memorable stay at our hotel. As a Guest Service Assistant, you will be the first point of contact for our valued guests, providing warm, professional and efficient service that sets the tone for their entire experience. This role is essential to maintaining our reputation for excellence and contributing to the overall success of our hotel operations.

What you'll be doing

• Greeting guests upon arrival and providing a warm welcome and efficient check-in service
• Handling guest inquiries and requests with professionalism and enthusiasm, responding promptly to ensure guest satisfaction
• Processing room reservations, modifications and cancellations using hotel management systems
• Providing information about hotel facilities, local attractions and dining options in George Town
• Assisting with concierge services, including restaurant reservations, transportation arrangements and event bookings
• Managing guest complaints and concerns with empathy and working towards swift resolutions
• Maintaining accurate and detailed guest records and ensuring data confidentiality
• Supporting the checkout process and processing payments in a courteous manner
• Coordinating with housekeeping, maintenance and other departments to ensure guest needs are met
• Performing administrative duties including answering phones, managing correspondence and maintaining cleanliness of the front desk area

JOB REQUIREMENT

• Fresh Graduates welcomed
• Strong communication skills in English; proficiency in additional languages is a plus
• Customer-focused mindset with a positive and professional attitude
• Responsible, reliable and committed, with a proactive approach to problem-solving
• Ability to work shifts, weekends, and public holidays as required
• Diploma or Degree in Hospitality, Business, or related field preferred

JOB BENEFITS

• A great experience in the niche market of premium Design Hotel
• Monthly bonuses
• Public holidays
• Annual leave
• Birthday leave
• Duty meals and OC
• Uniform and laundry provided
• Insurance and medical coverage
• Discounted room stay
• Employee referral program