Reservation Executive

WIT Venture Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Complimentary lunch (Front Operation)

Medical, optical and dental benefits

Annual Bonus up to 5 times

Annual salary increment

Complimentary parking

Pantries with microwave, fridge and CO

Company dinners, events and trips

Car and housing subsidy

Parental or spouse allowance

Unlimited Latte supply (Office)

Job summary

WIT Venture Sdn Bhd is seeking a Reservations Executive to manage bookings across Booking.com, Agoda, Klook, Trip.com, Expedia and direct channels. You will maintain accurate guest data in the system, monitor inventory to minimise overbooking, and handle amendments, cancellations and special requests with a guest-centric approach.

You will communicate proactively with guests before, during and after their stay, driving upsell opportunities and collaborating with Operations, Marketing and other

Qualifications

• Strong communication and guest service skills.
• Responsible, organised and attentive to detail.
• Comfortable handling OTAs such as Booking.com, Agoda, Klook, Trip.com and Expedia.
• Able to manage multiple bookings and communication channels.
• Strong understanding of reservation systems and room inventory.
• Confident in handling guest enquiries, complaints and booking issues.
• Strong follow-up and problem-solving skills.
• Sales-minded and able to identify upselling opportunities.
• Able to work closely with Operations, Marketing and other departments.
• Proactive, adaptable and willing to take ownership.

Responsibilities

• Manage reservation enquiries and bookings from Booking.com, Agoda, Klook, Trip.com, Expedia, direct channels and other platforms.
• Maintain accurate reservations and guest information in the Hospitality Management System.
• Monitor room inventory and availability across booking channels to minimise overbooking.
• Process booking amendments, cancellations, refunds and special requests.
• Communicate with guests before, during and after their stay.
• Provide clear booking confirmations, pre-arrival information and check-in instructions.
• Handle guest enquiries, complaints and reservation-related issues.
• Coordinate VIP arrangements, early check-ins, late check-outs and special requirements.
• Work closely with Operations to ensure smooth guest arrivals and departures.
• Monitor booking trends, occupancy levels and market demand.
• Promote room upgrades, extended stays, transportation and other value-added services.
• Support pricing, promotions and revenue optimisation initiatives.
• Handle overbooking situations and assist with alternative accommodation when required.
• Monitor online reviews and guest feedback across OTA platforms.
• Prepare reservation, occupancy, revenue and cancellation reports.
• Analyse booking trends and recommend operational improvements.
• Support Marketing campaigns, promotional packages and low-demand occupancy initiatives.

Skills

Reservation management

OTA platforms

Guest service

Communication

Problem-solving

Upselling

Team collaboration

Ownership

Job description

We are a fast-growing hospitality and short-term rental management company managing properties across Malaysia.

But what makes us different?

We don't believe hospitality is simply about checking guests in and checking guests out.

It is about creating experiences, taking ownership, and constantly finding better ways to do things. We work with properties, technology, people and guests from different backgrounds, which means no two days are exactly the same.

And yes, we work hard.

But we also believe work should be a place where you can learn, laugh, share ideas, eat good food and actually enjoy the people you work with.

Strong communication and guest service skills

Responsible, organised and attentive to detail

Comfortable handling OTAs such as Booking.com, Agoda, Klook, Trip.com and Expedia

Able to manage multiple bookings and communication channels

Strong understanding of reservation systems and room inventory

Confident in handling guest enquiries, complaints and booking issues

Strong follow-up and problem-solving skills

Sales-minded and able to identify upselling opportunities

Able to work closely with Operations, Marketing and other departments

Proactive, adaptable and willing to take ownership

WHAT YOU'LL DO

Manage reservation enquiries and bookings from Booking.com, Agoda, Klook, Trip.com, Expedia, direct channels and other platforms

Maintain accurate reservations and guest information in the Hospitality Management System

Monitor room inventory and availability across booking channels to minimise overbooking

Process booking amendments, cancellations, refunds and special requests

Communicate with guests before, during and after their stay

Provide clear booking confirmations, pre-arrival information and check-in instructions

Handle guest enquiries, complaints, feedback and reservation-related issues

Coordinate VIP arrangements, early check-ins, late check-outs and special requirements

Work closely with Operations to ensure smooth guest arrivals and departures

Monitor booking trends, occupancy levels and market demand

Promote room upgrades, extended stays, transportation and other value-added services

Support pricing, promotions and revenue optimisation initiatives

Handle overbooking situations and assist with alternative accommodation when required

Monitor online reviews and guest feedback across OTA platforms

Prepare reservation, occupancy, revenue and cancellation reports

Analyse booking trends and recommend operational improvements

Support Marketing campaigns, promotional packages and low-demand occupancy initiatives

We don't expect every reservation to go exactly as planned.

But we do expect you to stay organised, communicate clearly and take ownership when something needs attention.

When a guest has a question, you respond. When a booking changes, you update the right people. When an overbooking or service issue happens, you stay calm and help find the best possible solution.

This role is not only about taking reservations.

You will learn how bookings, guest experience, operations, revenue and online reputation all work together to drive the performance of a hospitality business.

If you enjoy communicating with guests, organising details and turning booking opportunities into better business results, come grow with us.

Your career doesn't have to stay in one lane. Stay sharp, learn fast, and grow with the business.

Complimentary lunch (Front Operation Team only)

Medical, optical and dental benefits

Annual Bonus up to 5 times

Annual salary increment

Complimentary parking

Pantries come with microwave, refrigerator and coffee machine

Company dinners, events and trips

Car and housing subsidy

Parental or spouse allowance

Unlimited Latte supply (Office Only)

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Commercial & Industrial Property Management 11-50 employees

We strive for continuous improvement to foster long-term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high-end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long-term client relationships and a high level of repeat business.

We strive for continuous improvement to foster long-term careers and supporting our people in achieving their professional goals.

Over the years, the Company has successfully delivered a diverse portfolio of prestigious projects, encompassing luxury hotels, high-end residential developments, corporate offices for multinational organizations, as well as facilities for government ministries, universities and hospitals. Our strong focus on understanding client requirements and our commitment to delivering excellence have fostered long-term client relationships and a high level of repeat business.

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What can I earn as a Reservations Executive