Guest Service Agent

PLENITUDE IPOH SDN. BHD.; Ipoh; On-site; MYR 28,000 - 45,000; Full time

Job summary

PLENITUDE IPOH SDN. BHD. invites friendly front desk professionals to join our hotel team in Ipoh. You will welcome guests, manage check-in/out, handle calls, and coordinate reservations with care.

The role requires good English and Bahasa Malaysia, with Chinese a plus. Shift work including weekends is expected, and a polished appearance is essential for delivering an outstanding guest experience. Join our hospitality team and contribute to a welcoming lobby and smooth operations.

Qualifications

• Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field.
• Relevant experience in front office, reception, or customer service will be an added advantage.
• Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage.
• Customer-oriented with good interpersonal and communication skills.
• Able to work shifts, weekends, and public holidays.
• Well-groomed, positive attitude, and professional work ethics.

Responsibilities

• Greet guests and visitors with professionalism and courtesy.
• Manage check-in/check-out procedures and room assignments.
• Handle phone calls, emails, and guest inquiries promptly.
• Coordinate reservations, transport requests, and special arrangements.
• Maintain accurate records and update guest profiles in the system.
• Process payments, issue receipts, and manage petty cash.
• Liaise with housekeeping, maintenance, and other departments for guest needs.
• Monitor lobby cleanliness and ensure welcoming ambiance.
• Assist with concierge duties and promote services or packages.

Skills

Customer service

Communication

English proficiency

Bahasa Malaysia

Education

SPM/Certificate/Diploma

Job description

Greet guests and visitors with professionalism and courtesy;

Manage check-in/check-out procedures and room assignments;

Handle phone calls, emails, and guest inquiries promptly;

Coordinate reservations, transport requests, and special arrangements;

Maintain accurate records and update guest profiles in the system;

Process payments, issue receipts, and manage petty cash;

Liaise with housekeeping, maintenance, and other departments for guest needs;

Monitor lobby cleanliness and ensure welcoming ambiance;

Assist with concierge duties and promote services or packages.

Job Requirement

Minimum SPM / Certificate or Diploma in Hospitality, Tourism, Business Administration, or related field;

Relevant experience in front office, reception, or customer service will be an added advantage;

Good command of English and Bahasa Malaysia; proficiency in Chinese will be an added advantage;

Customer-oriented with good interpersonal and communication skills;

Able to work shifts, weekends, and public holidays;

Well-groomed, positive attitude, and professional work ethics.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Hotel & Accommodation Services 51-100 employees

Plenitude Berhad is a public-listed company with core interests in property development, property investment, property management and hospitality services.

The Plenitude Group commands a diverse portfolio of business ventures related to property and hotels. Its developments are recognized for their strategic locations, easy accessibility and comprehensive amenities.

For more information, please go to http://www.plenitude.com.my/.

Vision

The Group's vision is to be a property developer that builds sustainable communities of the future.

Mission

The Group is committed to establish a strong presence in the property sector, grow with balanced and competitive aggression, meet the satisfaction of customers and deliver long-term value to stakeholders.

Plenitude Berhad is a public-listed company with core interests in property development, property investment, property management and hospitality services.

The Plenitude Group commands a diverse portfolio of business ventures related to property and hotels. Its developments are recognized for their strategic locations, easy accessibility and comprehensive amenities.

For more information, please go to http://www.plenitude.com.my/.

Vision

The Group's vision is to be a property developer that builds sustainable communities of the future.

Mission

The Group is committed to establish a strong presence in the property sector, grow with balanced and competitive aggression, meet the satisfaction of customers and deliver long-term value to stakeholders.

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What can I earn as a Guest Services Agent