Front Office

Kulai City Inn Sdn Bhd; Kulai; On-site; MYR 28,000 - 39,000; Full time

Job summary

Kulai City Inn Sdn Bhd in Kulai, Malaysia is seeking a Front Office staff to greet guests, manage check-in and check-out, handle reservations, payments, and general inquiries with a friendly, professional demeanor. You will be the first point of contact for guests throughout their stay.

This role entails coordinating with housekeeping and maintenance, keeping the reception area neat, and ensuring guest information is protected while adhering to hotel procedures.

Qualifications

• Experience in customer service is preferred.
• Ability to communicate clearly with guests and colleagues.
• Basic computer literacy for desk procedures.

Responsibilities

• Greet guests and handle check-in / check-out.
• Manage room reservations and booking records.
• Answer guest inquiries by phone and at the front desk.
• Handle payments and basic cash transactions.
• Assist with guest requests and complaints.
• Coordinate with housekeeping and maintenance.
• Keep the reception area clean and organised.
• Follow hotel procedures and protect guest information.

Skills

Customer service

English

Bahasa Malaysia

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Front Office staff to handle hotel reception duties and assist guests with check-in, check-out, reservations, payments, and general inquiries. You will be the first point of contact for guests and must provide friendly, professional service.

Responsibilities

Greet guests and handle check-in / check-out.

Manage room reservations and booking records.

Answer guest inquiries by phone and at the front desk.

Handle payments and basic cash transactions.

Assist with guest requests and complaints.

Coordinate with housekeeping and maintenance.

Keep the reception area clean and organised.

Follow hotel procedures and protect guest information.

Requirements

Able to work in Kulai.

Able to work shift rotation, including night shifts.

Able to work weekends and public holidays.

Able to communicate in English and Bahasa Malaysia.

Friendly, responsible, and willing to learn.

Basic computer skills.

Previous hotel or customer service experience is an advantage.

What We Offer

On-the-job training.

Supportive working environment.

Opportunity to gain experience in the hotel industry.

Salary based on experience and suitability.