Front Office Assistance (Walk-In Interview)

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Competitive salary

Staff benefits

Career development

Flexible shifts

Job summary

Jora Malaysia in Kuala Lumpur is seeking a Front Office Assistant to join our hospitality team. This full-time role focuses on delivering welcoming guest services, handling registrations, and supporting front desk operations.

You will greet guests, answer inquiries, manage bookings and coordinate with housekeeping to ensure guest satisfaction. Strong communication and organisational skills are essential; fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service.
• Proven experience in a front office, reception or customer-facing role in hospitality.
• Strong organisational skills with ability to manage multiple tasks.
• Proficiency in front office management systems and MS Office.
• Fluency in English and Bahasa Malaysia; other languages are a plus.

Responsibilities

• Greet guests and assist with check-in and check-out efficiently.
• Handle inquiries via phone, email and in person.
• Manage front desk and keep reception area welcoming and organized.
• Process registrations, payments, and reservations in the system.
• Coordinate with housekeeping and maintenance to address guest needs.
• Respond to calls and direct to appropriate departments.
• Maintain guest records with confidentiality.
• Support administrative tasks such as mail distribution and documentation.

Skills

Communication skills

Front office experience

Organisational skills

MS Office

English & Malay

Tools

Front office systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Front Office Assistance (Walk-In Interview)

We are looking for dynamic, customer-oriented, and professional individuals to join our team as a Front Office position. If you have excellent communication skills and a passion for hospitality, we want to meet you!

Key Responsibilities:

• Manage the front desk, including greeting visitors and handling inquiries.
• Manage incoming calls, emails, and corporate correspondence.
• Coordinate meeting room bookings and administrative tasks.

Dress Code: Smart Casual

About the role

We are seeking a dedicated Front Office Assistant to join our team in Kuala Lumpur. This is a full-time position that plays a crucial role in creating a welcoming first impression for our guests. As Front Office Assistant, you will be at the heart of our guest services operation, ensuring that every visitor receives exceptional customer care from the moment they arrive. This role is essential to maintaining our reputation for outstanding hospitality and contributes directly to guest satisfaction and loyalty.

Key responsibilities

Greet guests warmly upon arrival and provide check-in and check-out services with efficiency and professionalism

Handle guest inquiries and requests promptly, offering information about facilities, services and local attractions

Manage the front desk reception area, ensuring it remains organised, clean and welcoming at all times

Process guest registrations, payments and reservation amendments accurately using front office systems

Coordinate with housekeeping, maintenance and other departments to address guest needs and concerns

Respond to telephone enquiries and direct calls to the appropriate departments

Maintain detailed guest records and ensure confidentiality of sensitive information

Assist with administrative tasks including mail distribution, package handling and documentation

Support special requests and ensure guest satisfaction throughout their stay

Contribute to a positive team environment and support colleagues during peak periods

What we're looking for

Excellent communication and interpersonal skills with a genuine passion for delivering outstanding guest service

Proven experience in a front office, reception or customer-facing role within the hospitality industry

Strong organisational skills with the ability to manage multiple tasks and priorities efficiently

Proficiency in using front office management systems and basic computer applications such as Microsoft Office

Fluency in English and Bahasa Malay; additional languages such as are highly desirable

Professional and demeanor with a friendly and approachable personality

Ability to remain calm under pressure and handle difficult situations with diplomacy and composure

Flexibility to work shifts, including weekends and public holidays as required

Attention to detail and commitment to accuracy in all administrative tasks

A proactive approach to problem-solving and a willingness to go the extra mile for guest satisfaction

What we offer

Competitive salary and benefits package commensurate with experience

Opportunities for professional development and advancement within our hospitality team

A supportive and collaborative work environment with experienced mentorship

Staff benefits and discounts on company services and facilities

The chance to work with a dynamic team committed to delivering exceptional guest experiences

Flexible working arrangements where possible to support work-life balance

Recognition and rewards for outstanding performance and dedication

About us

We are hospitality establishment dedicated to providing guests with memorable experiences and exceptional service. We pride ourselves on our commitment to creating a warm, welcoming environment where every guest feels valued and cared for. Our team is passionate about hospitality, and we believe that outstanding customer service is the foundation of our success. We foster a culture of professionalism, teamwork and continuous improvement, where our employees are encouraged to take pride in their work and contribute to our shared vision of excellence.