FRONT OFFICE ASSISTANT

Nilai Springs Golf & Country Club; Negeri Sembilan; On-site; MYR 20,000 - 31,000; Full time

Benefits offered by this job

Health insurance

Meal provided

Free parking

Opportunities for promotion

Job summary

Nilai Springs Golf & Country Club in Negeri Sembilan is seeking a Front Office Assistant to deliver courteous guest service and manage front desk duties.

You will check-in/out guests, handle payments, coordinate with Housekeeping, and prepare welcome materials for FIT groups. The role offers health insurance, meals, free parking, and opportunities for promotion, with on-site duties.

Qualifications

• Front Office Assistant role with 1 year experience preferred.
• Strong communication and courteous service.
• Ability to manage multiple tasks and cash handling.

Responsibilities

• Provide courteous and efficient service to guests.
• Maintain guest and Front Office records.
• Check-in and check-out guests following procedures.
• Coordinate with Housekeeping on early check-ins/late check-outs.
• Prepare welcome folders for FIT guests and groups.
• Handle mail, packages, flowers and other items for guests.
• Validate billing documents and deposits.
• Receive and safeguard guest payments until settlement.
• Ensure cash float integrity and cashier logging.

Skills

Front desk service

Guest relations

Cash handling

Teamwork

Education

SPM/STM/STPM or equivalent

Tools

MS Office

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Provide courteous and efficient service, and if possible, to comply with each and every request.
• Maintain guest records and other Front Office records. To check the arrival file which require special request like bay cot, extra bed or fruit basket
• Check –in and check-out guests according to the procedure.
• Work closely with the Housekeeping Department. Inform Housekeeping of early check-ins or late check-outs.
• Prepare welcome folders and relevant material for FIT guests and groups arrival.
• Handle mail, messages, packages, flowers, gift and other items for guests.
• Reads Log Book and Notice Board for the latest news and follows up.
• Responsible for the cash float, also responsible for any cash shortage/unsettled accounts (shortage) due to their negligence.
• All credits letters received are to be acted upon and filed accordingly.
• To witness the outlets cashier for drop in safe 3 times daily and to be recorded into the “cashier” witness logbook.
• To validate all supportive documents pertaining to billing instruction and deposits.
• Receive and hold in safe custody, all cash payments made by guests till the account is rendered.
• Free parking
• Health insurance
• Meal provided
• Opportunities for promotion

Ability to commute/relocate:

• Nilai: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• Front Office Assistant: 1 year (Preferred)