FRONT OFFICE ASSISTANT

AUSTIN LEISURE SDN. BHD.; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Public Holiday Leave

Annual Leave

Medical Leave

EPF SOCSO EIS

Insurance

Bonus & Increment

Overtime

Job summary

Austin Leisure Sdn Bhd is seeking a capable Front Office Associate to manage guest interactions and hotel operations at our Johor Bahru property. You will handle check-ins and check-outs, reservations, room assignments, and inform guests about hotel services and local attractions.

This role requires 2-3 years in customer service, with preferable experience in hospitality. Strong communication and organizational skills are essential to deliver smooth guest experiences and support event hosting

Qualifications

• SPM/SPMV/SKM/STPM or Diploma in any discipline.
• Diploma in Hotel Management or Tourism Management is an advantage.
• 2-3 years in customer service; hotel industry experience is an advantage.

Responsibilities

• Check guests in and out
• Receive and manage reservations made online and telephonically
• Assign rooms to guests and inform them of specials
• Provide guests with information about the hotel
• Keep abreast of local attractions for guests
• Serve as a host at conferences and ensure event preparations are made

Skills

Customer service

Communication

Organizational skills

Education

SPM/SPMV/SKM/STPM/Diploma

Diploma in Hotel Management or Tourism Management

Job description

A front office role in the hospitality industry responsible for managing guest interactions and hotel operations. You will handle check-ins and check-outs, manage reservations, verify payment methods, assign rooms, and provide guests with information about the hotel and local attractions. You will also serve as a host at conferences and ensure relevant event preparations are completed.

Key responsibilities

• Check guests in and out
• Receive and manage reservations made online and telephonically
• Assign rooms to guests and inform them of any specials offered by the hotel
• Provide guests with information about the hotel
• Keep abreast of attractions that may be of interest to guests
• Serve as a host at conferences and ensure all relevant preparations are made for the event

About you

• Must possess at least SPM/SPMV/SKM/STPM/Diploma for any discipline
• Diploma in Hotel Management or Tourism Management is an advantage
• 2-3 years experience in customer service
• Work experience in the hotel industry is an advantage
• Passionate with excellent communication and organizational skills

Benefits

• Public Holiday, Annual Leave, Medical Leave
• EPF, SOCSO & EIS
• Insurance
• Bonus & Yearly Increment
• Overtime as per scheduled

About us

Austin Leisure Sdn Bhd is a subsidiary company to Austin Heights Group, an established property development and property management company involved in residential, commercial, and hospitality operations. We are committed to maintaining high standards in property management, facilities maintenance, and customer service. With a dedicated team and growing portfolio, Austin Heights Group continues to focus on delivering quality services, maintaining safe and well-managed environments, and creating positive experiences for tenants, guests, and the community.