Senior Housekeeping Executive

AUSTIN LEISURE SDN. BHD.; Johor Bahru; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical

Parking

Bonus

Sports

Job summary

Austin Leisure Sdn Bhd is seeking an experienced housekeeping leader to oversee room cleaning, public areas and laundry. You will ensure efficient front desk interplay and high guest care across shifts in a hotel setting.

The role requires 3–5 years in hotel operations with supervisory experience, strong English communication skills, and a Diploma or degree in Hospitality Management (preferred).

Qualifications

• 3–5 years in hotel operations with 1–2 years in supervision.
• Diploma or degree in Hospitality Management (preferred).
• Fluency in English with strong communication skills.

Responsibilities

• Oversee housekeeping operations including cleaning and laundry.
• Develop and implement policies and standards.
• Lead and mentor staff to meet performance targets.
• Inspect guest rooms and public areas for cleanliness.
• Manage budgets, staffing costs, supplies and equipment.
• Coordinate with Front Office, Maintenance and Management.
• Prepare reports on performance, occupancy and staffing.
• Respond to guest complaints and coordinate swift resolutions.

Job description

Oversee and manage all housekeeping department operations, including room cleaning, public area maintenance and laundry services. Ensure that guest check-in/check-out and Front Desk Operations are handled efficiently providing the best care and services to hotel guests.

Key responsibilities

• Develop and implement housekeeping policies, procedures and quality standards to ensure compliance with hotel and industry best practices
• Lead, train, mentor and motivate housekeeping staff to achieve performance targets and maintain high levels of guest satisfaction
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, maintenance and adherence to established standards
• Manage housekeeping budgets, including staffing costs, cleaning supplies and equipment maintenance
• Respond promptly to guest complaints and maintenance issues, coordinating with relevant departments to ensure swift resolution
• Direct and schedule staff roster in accordance with events, festival days and periods to ensure adequate staff on duty to provide efficient and quality service
• Implement sustainability and environmental initiatives within housekeeping operations
• Liaise with other departments including Front Office, Maintenance and Management to ensure seamless hotel operations
• Prepare and present regular reports on departmental performance, occupancy rates and staffing metrics
• Perform any other duties and special projects as assigned by Superior

About you

• Strong leadership and team management skills
• Diploma or degree in Hospitality Management or related field (preferred)
• Minimum 3–5 years of experience in hotel operations, with at least 1–2 years in a supervisory or leadership role
• Good knowledge of housekeeping operations and standards
• Detail-oriented with strong organizational skills
• Ability to manage multiple tasks and meet deadlines
• Communicates and writes with fluency in English
• Strong interpersonal and communication skills
• Willing to work shifts, weekends, and public holidays
• Medical
• Parking
• Bonus
• Sports

About us

Austin Leisure Sdn Bhd is a subsidiary company to Austin Heights Group, an established property development and property management company involved in residential, commercial, and hospitality operations. We are committed to maintaining high standards in property management, facilities maintenance, and customer service. With a dedicated team and growing portfolio, Austin Heights Group continues to focus on delivering quality services, maintaining safe and well-managed environments, and creating positive experiences for tenants, guests, and the community.