FRONT OFFICE

Shining Seeds; Kuala Lumpur; On-site; MYR 27,000 - 40,000; Full time

Job summary

Shining Seeds in Kuala Lumpur is seeking a Front Office Officer to greet guests, perform check-in and check-out tasks, and provide a warm welcome at the hotel reception.

You will manage online and phone reservations, inform guests about payment methods, verify credit card details, register guest information, and coordinate with housekeeping to ensure rooms are clean and ready.

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.

We are looking for Front Office Officer and if you have a knack for customer service and work experience in hotel industry, we’d like to meet you.