Front Office Assistant

TRENDY EXPRESSION Sdn Bhd; Penang; On-site; MYR 27,000 - 40,000; Full time

Job summary

TRENDY EXPRESSION Sdn Bhd is seeking a front desk professional to greet guests, manage check-ins and check-outs, and coordinate with hotel departments to ensure seamless service. You will assist guests with inquiries, reservations, and billing while maintaining detailed records and a welcoming atmosphere.

The role involves teamwork with housekeeping and other front office staff to guarantee smooth operations and high guest satisfaction.

Qualifications

• Greet guests and manage check-in/out efficiently.
• Address guest inquiries, requests, and complaints professionally.
• Provide information about hotel facilities, services, and local attractions.
• Assist with luggage handling and transportation arrangements.
• Handle online and phone reservations, including group bookings and special requests.
• Verify and process guest payments with accurate billing.
• Maintain detailed records of bookings and guest information.
• Coordinate with housekeeping and other departments to meet guest needs.
• Work collaboratively with front office staff to ensure smooth operations.

Responsibilities

• Greet guests upon arrival and assist with check-in procedures, ensuring a warm and accurate welcome.
• Answer guest inquiries and resolve issues promptly to maintain high satisfaction.
• Process reservations and room assignments, including group bookings and special requests.
• Coordinate with housekeeping and bell staff to ensure timely room readiness and guest comfort.
• Handle payments and issue receipts with precise accounting records.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Greet guests and handle check-ins and check-outs to ensure a smooth and efficient process.

Address guest inquiries, requests, and complaints in a professional and timely manner

Provide information about hotel facilities, services, and local attractions

Assist with luggage handling and transportation arrangements

Handle online and phone reservations, including managing group bookings and special requests

Verify and process guest payments, ensuring accurate billing and accounting

Maintain detailed records of bookings and guest information

Communicate with other hotel departments, such as housekeeping, to ensure guest needs are met

Work collaboratively with other front office staff to ensure smooth operations