FRONT OFFICE-RECEPTIONIST

PUZZ HOSPITALITY SDN BHD; Johor Bahru; On-site; MYR 28,000 - 45,000; Full time

Job summary

PUZZ HOSPITALITY SDN BHD in Malaysia invites a Front Office Associate to welcome guests, manage check-ins/outs, and handle reservations, ensuring a smooth and pleasant stay.

You will coordinate with housekeeping, answer inquiries, process payments, and provide information on facilities and local attractions; prior hotel front desk or customer service experience is preferred, with training provided.

Qualifications

• Diploma or degree in Hospitality Management, Tourism, or related field.
• Previous experience in hotel front office or customer service is an advantage, if not training will be provided.
• Good communication and interpersonal skills.
• Basic computer skills and familiarity with hotel management systems is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Professional appearance and positive attitude.
• Ability to handle stressful situations calmly.

Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest requests, complaints, and inquiries promptly and politely.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Maintain the front desk area clean and organized.
• Answer phone calls and respond to emails regarding bookings or inquiries.
• Ensure guest satisfaction and maintain a high level of hospitality service.

Skills

Problem solving

Multitasking

Teamwork

Education

Diploma or degree in Hospitality Management, Tourism

Tools

Hotel management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Front Office Associate is responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing excellent customer service to ensure a pleasant stay for all hotel guests.

Key Responsibilities

• Greet and welcome guests upon arrival in a friendly and professional manner.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, cancellations, and modifications.
• Provide guests with information about hotel facilities, services, and local attractions.
• Handle guest requests, complaints, and inquiries promptly and politely.
• Process payments, issue receipts, and maintain accurate records.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Maintain the front desk area clean and organized.
• Answer phone calls and respond to emails regarding bookings or inquiries.
• Ensure guest satisfaction and maintain a high level of hospitality service.

Requirements

• Diploma or degree in Hospitality Management, Tourism, or related field is an advantage (preferred).
• Previous experience in hotel front office or customer service is an advantage, if not training will be provide.
• Good communication and interpersonal skills.
• Basic computer skills and familiarity with hotel management systems is an advantage.
• Ability to work in shifts, including weekends and holidays.
• Professional appearance and positive attitude.
• Ability to handle stressful situations calmly.

Skills

• Problem-solving ability
• Multitasking
• Teamwork

Working Hours

Salary Range

• Depending on experience and hotel standard.