Front Office Assistant /

G5 Hotel & Serviced Apartment; Johor Bahru; On-site; MYR 28,000 - 50,000; Full time

Job summary

G5 Hotel & Serviced Apartment in Johor Bahru is seeking a proactive front desk receptionist to welcome guests, manage check-in/out and coordinate bookings. You will answer online and phone reservations, verify payment details, provide information on rooms, rates and amenities, and liaise with housekeeping to ensure rooms are ready for guests.

Experience in hospitality is a plus, and strong communication is essential.

Qualifications

• Experience in hospitality is a plus.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information (like contact details and exact dates of their stay).
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates and amenities.
• Respond to clients’ complaints in a timely and professional manner.
• Liaise with housekeeping staff to ensure rooms are clean, tidy and fully- furnished to accommodate guests’ needs.
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.
• Upsell additional facilities and services, when appropriate.
• Maintain updated records of bookings and payments.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully- furnished to accommodate guests’ needs

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Maintain updated records of bookings and payments

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