Front Desk Officer (Hotel)

Bangi Gateway Sdn Bhd; Semenyih; On-site; MYR 36,000 - 51,000; Full time

Job summary

Bangi Gateway Sdn Bhd invites applications for a Front Desk Officer in its hospitality team in Malaysia. The role is the first point of contact for guests, delivering a warm, professional experience.

The ideal candidate holds a Diploma or Degree in Hospitality and has at least 3 years of front office experience, with fluent English and Bahasa Malaysia. Shifts including weekends and public holidays are required.

Qualifications

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or related field.
• 3+ years of experience in a hotel front office or receptionist role.
• Strong communication in English and Bahasa Malaysia.
• Willing to work in shifts, weekends and public holidays.

Responsibilities

• Welcome guests and handle check-in and check-out procedures.
• Manage room reservations, bookings, and cancellations.
• Respond to guest inquiries, requests, and complaints professionally.
• Handle phone calls, emails, and other front office communications.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to ensure smooth operations.
• Prepare daily reports and maintain front desk documentation.
• Ensure the lobby and reception area are presentable at all times.

Skills

Communication skills

English

Bahasa Malaysia

Education

Diploma or Degree in Hospitality/Hotel Management/Tourism

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Join our hospitality team and be the first point of contact for our guests. We are looking for a friendly, professional, and service-oriented Front Desk Officer who is passionate about delivering an excellent guest experience.

Responsibilities

• Welcome guests and handle check-in and check-out procedures
• Manage room reservations, bookings, and cancellations
• Respond to guest inquiries, requests, and complaints professionally
• Handle phone calls, emails, and other front office communications
• Process payments and maintain accurate guest records
• Coordinate with housekeeping and other departments to ensure smooth operations
• Prepare daily reports and maintain front desk documentation
• Ensure the lobby and reception area are presentable at all times

Requirements

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or a related field
• 3 years and above of experience in a hotel front office or receptionist role
• Good communication skills in English and Bahasa Malaysia
• Pleasant personality with excellent customer service skills
• Able to shifts, weekends, and public holidays
• Well‑groomed, responsible, and …